Manager, Production Operations - Bluffton, SC (58)

About the company

Founded in 1995, Five-Star AudioVisual, Inc. is a privately owned, fully independent audiovisual company dedicated exclusively to the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the United States, delivering seamless event technology experiences that elevate meetings, conferences, and live events. For more than three decades, Five-Star has remained at the forefront of the audiovisual industry through a combination of advanced technology, operational excellence, and hospitality-driven service. We serve as a true extension of our hotel partners, aligning with each property's culture, brand, and standards to create exceptional event experiences.

Work environment

This position operates within a luxury hotel or resort environment where Five-Star AudioVisual serves as the exclusive audiovisual partner. Managers, Production Operations serve as operational leaders within the venue, responsible for overseeing daily audiovisual operations, workflow management, inventory control, team performance, service delivery, and operational efficiency. They work closely with hotel leadership, clients, sales teams, and production personnel to ensure exceptional event execution and business performance. This role requires strong operational leadership, technical knowledge, organization, professionalism, financial awareness, team development skills, and a commitment to hospitality-driven service.

About the role

As a Manager, Production Operations, you will be responsible for assisting the Director, Event Production, in the overall management of the audiovisual operation in accordance with established company policies and procedures. This role works closely with clients, hotel partners, sales teams, and production teams to ensure operational excellence, customer satisfaction, and profitability. The Manager, Production Operations oversees daily workflow, inventory management, technician development, client satisfaction, billing oversight, equipment utilization, and event execution. This position plays a critical role in maintaining operational efficiency while ensuring that Five-Star's standards for service, technical excellence, and profitability are consistently achieved.

Operations Management

• Manage daily floor activities and technician workflows to ensure equipment and services are delivered on time, in good working conditions, and according to client expectations.
• Oversee inventory control procedures to maintain appropriate inventory levels while ensuring equipment safety, security, maintenance, and quality standards.
• Attend BEO meetings, pre-production meetings, and other hotel operational meetings as needed.
• Ensure billing is reviewed and approved by clients and communicate potential concerns to leadership.
• Support implementation and adoption of company operating procedures and event planning methodologies.
• Review event quotes and provide recommendations that improve operational efficiency and profitability.
• Monitor operational performance and identify opportunities for process improvement.
• Ensure compliance with company policies, procedures, and service standards.

Event Operations & Execution

• Support the setup, operation, troubleshooting, and strike of audiovisual equipment for meetings and events.
• Ensure event spaces are prepared according to client specifications and company standards.
• Monitor event execution to ensure operational excellence and technical quality.
• Effectively manage sub-rental equipment to meet client needs while maximizing profitability.
• Ensure equipment readiness and quality control before client use.
• Assist with complex event execution and provide operational support when needed.
• Support successful event transitions, room turns, and logistical coordination.

Leadership & Team Development

• Supervise, mentor, and develop operational team members.
• Provide coaching, support, and performance guidance to technicians and production staff.
• Promote a positive work environment focused on teamwork, accountability, safety, and service excellence.
• Ensure operational staff maintain technical proficiency and professionalism.
• Assist with onboarding, training initiatives, and continuous employee development.
• Maintain positive employee relations and support team engagement efforts.
• Lead by example through professionalism, integrity, and operational excellence.

Client Service & Hospitality

• Deliver outstanding customer service to clients, hotel partners, and guests.
• Establish and maintain strong working relationships with internal and external stakeholders.
• Meet with clients onsite to ensure expectations are met and equipment is functioning properly.
• Anticipate client needs and provide practical solutions to support event success.
• Address client concerns promptly and professionally.
• Maintain strong relationships with neighboring Five-Star locations, vendors, hotel partners, and venue leadership.
• Ensure client satisfaction while supporting revenue growth and long-term partnerships.

Financial & Administrative Responsibilities

• Support achievement of office revenue, profitability, and utilization goals.
• Ensure client billing is completed accurately and on time.
• Review operational costs and identify opportunities for improved financial performance.
• Assist with forecasting equipment, labor, and operational needs.
• Effectively utilize company software, business applications, and operational systems.
• Support inventory valuation, equipment tracking, and operational reporting.
• Maintain accurate operational and administrative records.

Professional Representation

• Maintain a professional demeanor and appearance at all times.
• Represent Five-Star AudioVisual positively with clients, hotel partners, vendors, and event stakeholders.
• Uphold company values, policies, safety procedures, and service standards.
• Promote a culture of teamwork, accountability, technical excellence, and hospitality-driven service.
• Maintain the highest standards of professionalism, ethics, and personal accountability.
• Remain current on audiovisual technology, production methods, and industry best practices.

Qualifications

• Minimum two years of audiovisual, event technology