Manager, Product Retail

About the role

VertexOne is the recognized leader in SaaS platforms for utilities across North America. We help utilities deliver a compelling customer experience, reduce the cost to serve customers, increase operational efficiency, improve customer satisfaction, and drive utility operations forward. As a product manager for VXretail, you will own and drive product initiatives for our retail energy billing SaaS platform.

Responsibilities

• Own the roadmap backlog, prioritization, and delivery for product domains within VXretail.
• Write clear, testable, and complete user stories and acceptance criteria that Engineering and QA can execute against without rework.
• Lead and contribute to refinement, 3 Amigos, sprint planning, and release coordination; partner with Engineering to sequence work and ground timelines in realistic estimates and confidence.
• Decompose market problems and strategic roadmap items into well-scoped epics and stories.
• Conduct discovery with clients, Customer Success, and internal stakeholders; synthesize feedback into prioritized, outcome-driven requirements.
• Triage and route incoming requests appropriately — distinguishing small defects and enhancements from feasibility-grade initiatives that require strategic alignment.
• Partner with go-to-market and Customer Success to support launches, enablement, and customer communication.
• Bring assessments and recommendations, not open questions — operate with agency and own decisions within your domain.

Requirements

• Exposure to retail energy, utilities, or energy billing — e.g., deregulated retail energy markets, ISO/RTO settlement (such as ERCOT), EDI transactions (814 / 867 / 820 / 824), rate structures, or billing operations.
• Bachelor’s degree in Business, Computer Science, Engineering or a related field, or equivalent work experience.
• 2+ years of product management experience, preferably in B2B SaaS or enterprise software.
• Fluency with the software development lifecycle — able to write build-ready requirements and partner credibly with engineering.
• Proven ability to deliver results across cross-functional teams independently.
• Strong command of Agile methodologies and product/delivery tools (e.g., Jira, Confluence, Aha!, Claude Design).
• Experience translating complex or technical domain logic into clear requirements.
• Excellent communication, collaboration, and stakeholder management skills.

Qualifications

• Fluency with commercial & industrial (C&I) billing or other high-complexity, low-volume billing relationships — a strong plus, as it aligns with where the platform is growing.
• Experience modernizing or productizing legacy enterprise software, or interest in AI/agentic workflows applied to enterprise SaaS.
• Background in implementation, solution architecture, or business analysis that informs strong product judgment.

Skills

• Fluency with the software development lifecycle — able to write build-ready requirements and partner credibly with engineering.
• Strong command of Agile methodologies and product/delivery tools (e.g., Jira, Confluence, Aha!, Claude Design).
• Experience translating complex or technical domain logic into clear requirements.
• Excellent communication, collaboration, and stakeholder management skills.

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible working hours to accommodate remote work.