Manager, Product Operations UPRV

About the role

The Manager of Product Operations runs the vacation package operations for both Universal Orlando Resort and Universal Studios Hollywood, in addition to overseeing the configuration for ticket only sales. This role ensures that vacation packages and all ancillary products are built with excellence and operate correctly across all distribution systems (online, call center, and travel agencies).

Responsibilities

• Manage product development cycles to ensure successful product release, including actively participating in the product build work and communicating status or additional business inputs to partners.
• Lead a team of product analysts by managing their workload, helping troubleshoot issues, and supporting their career and knowledge development.
• Provide technical support for the Call Center, Operations, Guest Services, Finance, and Accounts Payable to resolve day-to-day system issues.
• Review documentation from Internal Partners for provisions, terms, and conditions, and implement them into the database.
• Participate in defining requirements for future technology enhancements, partnering with vendors for business testing and implementation.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policies, procedures, and training.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in Product Development or an equivalent combination of education and experience.
• Bachelor’s degree preferred in Business Administration or Information Systems.
• Strong project management, organizational skills, and high attention to detail.
• Practical knowledge of building products in a commerce engine.
• Excellent client service and problem-solving skills, with the ability to identify and anticipate opportunities and problems.
• Prior experience leading a team is preferred.
• Goal-oriented, self-motivated, creative, flexible, and adaptable to new situations.
• Extensive computer knowledge and proficiency in business software applications.
• Superior communication and interpersonal skills.
• Proven ability to develop presentations and present concepts or business recommendations clearly.

Pay

Competitive compensation package.