Manager, Product Management, Axon Human Intervention

About the role

Product Management at Capital One is a dynamic field focused on reimagining the status quo, identifying value creation opportunities, and driving innovative and sustainable customer experiences through technology.

Responsibilities

• Work on Axon, a Capital One-developed platform that enhances customer and agent experiences during human intervention scenarios.
• Own critical aspects of the credit card acquisitions business, managing all exception scenarios requiring human action.
• Collaborate with internal business customers, architects, engineers, analysts, process, and operations leaders to define the Axon product strategy.
• Develop elegant, modernized solutions that simplify platform maintenance while creating great experiences for internal users and Capital One customers.

Requirements

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• Bachelor's degree in any field and 3 years of Product Management experience

Qualifications

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross-functional teams to solve customer problems and drive organizational alignment

Skills

• Experience translating business strategy and analysis into consumer-facing digital products

Benefits

• Comprehensive, competitive, and inclusive set of health, financial, and other benefits

Pay

• Chicago, IL: $149,800 - $171,000 for Manager, Product Management
• New York, NY: $179,700 - $205,100 for Manager, Product Management

Schedule

• Full-time positions