Manager, Product & Engineering

About the role

This role leads the design, development, and maintenance of key products and supporting technology infrastructure in an Agile environment. It manages teams of product managers, software developers, architects, and technical staff to deliver product and engineering outcomes.

Responsibilities

• Manage product and engineering teams to deliver results through direction, feedback, and performance management
• Oversee technical vendor relationships to drive feature and function requests for future product releases
• Implement continuous improvements in development practices across technical fields including processes and security
• Recruit and hire qualified team members to strengthen product and project teams, including contract staff as needed
• Also responsible for other duties/projects as assigned by business management as needed

Requirements

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
• Acceptable areas of study include Computer Science or Engineering, IT or related field (Required)
• 4-7 years Product Management experience in an agile software product development environment. (Required)

Qualifications

• Agile Methodology (Required) – Deep understanding of Agile principles and frameworks (Scrum, SAFe, Kanban) applied to contact center and sales application development.
• Agile Tools (Required) – Proficiency with Agile project management platforms, particularly Jira Cloud, to manage application and development tasks, track sprint progress, and maintain transparency into team delivery.
• Backlog Management (Required) – Ability to manage and prioritize a complex product and engineering backlog across multiple application platforms, balancing ongoing enhancements, modernization initiatives, and competing requests from internal partner teams.
• Communication (Required) – Strong verbal and written communication skills to convey technical direction, product strategy, and delivery status to diverse audiences including frontline teams, engineering staff, peer leadership, and senior partners. Ability to clearly articulate the "why" behind decisions and present options and trade-offs in a way that drives alignment and informed decision-making.
• People Management (Required) – Experience leading and developing teams of 8 or more engineers, product managers, and technical staff, including a mix of FTEs and non-traditional T-Mobile workers (NTWs). Demonstrated ability to identify individual strengths and development areas, provide coaching and mentoring, and build a high-performing team culture with strong tenure and engagement.
• Performance Management (PM) (Required) – Ability to set clear performance expectations tied to delivery outcomes, conduct regular check-ins and formal reviews, and hold team members accountable while supporting their growth. Skilled at identifying gaps in performance and using that insight to match the right people to the right work for the best customer outcomes.
• Software Development Management (Required) – Proven experience leading application development teams through the full SDLC, with a focus on delivering stable, high-availability applications used by customer care and sales frontline agents. Ability to understand technical standards and compliance requirements, manage development timelines, and drive simplification and modernization of existing application suites.
• Stakeholder Management (Required) – Skill in managing relationships across multiple internal and external partner teams with competing priorities and enhancement requests. Ability to assess and sequence demand based on customer impact and business value, maintain alignment with key partners, and communicate roadmap decisions with clarity and confidence.
• Strategic Thinking (Required) – Ability to evaluate the current application portfolio, understand long-term technical roadmaps, and make sound decisions about which platforms to invest in, modernize, or sunset. Demonstrated experience connecting engineering decisions to business outcomes — including cost, scale, and reliability — for a team whose work directly impacts our over 90,000 frontline representatives.
• Technical Writing (Required) – Ability to produce clear documentation including technical roadmaps, application requirements, project plans, and process standards that support alignment across engineering teams, vendors, and business partners. Experience documenting development standards and compliance expectations in line with organizational technical guidelines.

Skills

• Contact Center Domain Expertise (Preferred)
• Contact Center Platforms & CRM (Preferred)
• AI-Driven Development (Preferred)
• Modern Software & Cloud Engineering Leadership (Preferred)

Benefits

• Base Pay Range: $134,300 - $242,200
• Corporate Bonus Target: 15%

Pay

Base Pay Range: $134,300 - $242,200

Schedule

Not specified

Application Instructions

Not specified