Manager, Product Designer - Capital One Software

Overview

We are at the forefront of shaping the digital landscape for Capital One Software, and we're looking for a lead designer to join our Software website team. As a partner to the Director of Product, this is a foundational role focused on the discovery and delivery of a compelling, best-in-class B2B digital experience. We’re seeking someone who is obsessed with usability, customer empathy, and funnel optimization. A primary focus will be optimizing key user flows to improve task completion and customer satisfaction while building a content-rich experience that elevates discoverability through search and AI channels. You will have a direct hand in shaping the website into a high-impact, performance-driven platform that aligns with brand, sales, and growth objectives.

Role Expectations

• Combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy.
• Demonstrate a high degree of skill in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, inform the use of appropriate tools, platforms, frameworks and design systems and creates artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes.
• Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders while also mentoring and helping to mature the overall product design practice at Capital One.
• Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design.
• Apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders.
• Use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions.
• Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information and drive product strategy.
• Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels.

Basic Qualifications

• At least 5 years of experience in a Product Design role
• At least 5 years of experience in design and prototyping tools such as Figma

Preferred Qualifications

• At least 6 years of experience in a Product Design role
• At least 6 years of experience in design and prototyping tools such as Figma
• Experience working with and contributing to an established design system
• Experience collaborating with product, tech and business partners
• Experience leading design projects or teams
• Experience working in heavily regulated, data heavy problem spaces