Manager, Product Design (FedEx Dataworks)

Job Description / Responsibilities

Serves as strategic orchestrator that balances design execution, user advocacy and strategic business alignment.

Uses experience to define methods, techniques and evaluation criteria.

Works with team to set guidelines, policies and success metrics.

Ability to resolve conflict at the team and project level as it relates to design.

Demonstrates an eagerness to learn and improve constantly as a people manager.

Sets the example for their team and encourages growth and improvement through education.

Ability to resolve conflict in a mature and efficient manner.

Develops and provides guidance for direct report(s) to grow in their craft.

Responsible for vetting potential candidates to ensure both a cultural and experience fit.

Plays an important role in the hiring process both in and outside of the design org.

Sees as a leader and fosters a psychologically safe environment for direct reports.

Partners with Product & Engineer leadership to define product taxonomy, user journeys and strategic roadmaps for complex, multi-faceted product offerings.

Maintains a high bar for user experience, ensuring solutions are not only visually compelling but solve intricate supply chain, data or orchestration challenges gracefully.

Establishes scalable processes for design delivery, component libraries and cross-functional handoffs to ensure team operates efficiently.

Prioritize strategic research initiatives and foster a culture where data and insights drive design decisions.

Skills / Abilities

• Information Architecture & Taxonomy Management
• Systems Thinking
• Data visualization
• Service Design
• Interaction Design
• Design operations
• Data-informed decision making
• Cross-functional influence
• Stakeholder management
• Design System Management

Minimum Qualifications

• Bachelor's degree/equivalent in Design, Business or related field.
• Five to eight (5-8) years experience in design, design thinking, or related discipline, related to projects with ambiguous changes and a highly collaborative environment, including clients in an agency environment.
• Advanced knowledge of leading teams throughout the design process.
• Advanced human relations and communication skills, including written, verbal, presentation, and digital presentation software.
• Advanced understanding for user behaviors as it informs design.