Manager, Producing Loan Originations

Location: 1317 N Hamilton Road, Gahanna, Ohio, United States. Position Type: Full-Time/Regular. Work Type: Variable. NMLS Required: Yes. Pay Classification: Exempt (Salary).

About the role

The Manager, Producing Loan Originations (MPLO) maintains a personal book of business and directs a team of Mortgage Loan Originators. The MPLO helps members purchase homes and save money by refinancing existing mortgages by building relationships with builders, real estate agents and other outside lead sources in the Columbus region.

Responsibilities

• Manages day-to-day operations of the loan originator team: completeness of applications, member follow‑up procedures, pipeline management, individual loan support, coordinating schedules (35%).
• Originates first mortgages for members and non‑members: explains mortgage programs, aids product selection, reviews loan conditions, collects documentation, manages personal pipeline (25%).
• Manages lead process distribution, referral systems and NPS Survey results: internet applications, member center referrals, NPS surveys, ACD phone line, Total Expert system to maximize lead sources; engages in external networking (DMBA, CMBA, Realtor functions) to promote WPCU loan origination (15%).
• Recruiting activities: builds and maintains a pipeline of strong loan originator candidates, maintains contact for future hiring opportunities (10%).
• Coordinates and conducts sales training and team meetings to ensure strong mortgage lending knowledge, best practices, superior service experience (10%).
• Manages compliance with Reg B and Fair Lending: ensures regulatory timeframes are met, fair lending practices followed; assists with external audits, NCUA examinations, upcoming CFPB audits (5%).

Requirements

• Bachelor’s degree preferred.
• Minimum of 5 years specific mortgage origination experience.
• NMLS registration to be SAFE Act compliant.

Qualifications

• Prior management experience preferred but not required.
• Previous experience as an originating manager with supervision and/or thorough understanding of processing, underwriting, and closing preferred.
• Demonstrated knowledge of mortgage loan products (conventional and government) and underwriting guidelines.
• Demonstrated knowledge of federal and state mortgage lending regulations and ability to adhere to them.

Skills

• Ability to analyze, reason, problem solve and prioritize work independently.