Manager, Procurement Service Enablement

Responsibilities

• Lead efforts to increase PO governance by identifying and removing friction in purchasing processes.
• Analyze buying behaviors, non-PO spend, and request patterns to identify adoption gaps and improvement opportunities.
• Design and implement improvements to buying journeys, intake processes, and service delivery models to simplify compliant purchasing.
• Develop clear guidance and decision frameworks to help stakeholders determine when and how to engage procurement processes.
• Drive targeted adoption strategies across business units, categories, and suppliers with the highest opportunity for improved compliance.
• Partner with Procurement Operations resources supporting requisition intake, PO creation, and supplier onboarding to improve service effectiveness.
• Identify and address breakdowns in the end-to-end procure-to-pay (P2P) process, including intake, approvals, supplier setup, and invoicing.
• Define and monitor operational performance metrics such as PO utilization, Procurement cycle time, request quality, and exception rates.
• Support escalation management and resolution of complex or cross-functional procurement issues.
• Identify and leverage opportunities to automate intake, triage, and stakeholder support using automation, workflow tools, and AI.
• Leverage data and analytics to identify non-compliant spend, track adoption trends, and prioritize improvement efforts.
• Develop and maintain reporting and dashboards to measure procurement performance, including PO utilization, spend under management, and service metrics.
• Use data insights to recommend targeted actions that improve procurement adoption and operational efficiency.
• Identify and implement process improvements that increase efficiency, reduce cycle times, and improve data quality.
• Standardize processes and develop operating procedures to support scalability and consistency.
• Partner across Procurement, Finance, AP, IT, and Sourcing to improve end-to-end process integration and effectiveness.
• Ensure procurement processes and improvements align with policy, controls, and audit requirements.
• Balance compliance objectives with user experience to encourage sustainable adoption.
• Partner with supplier onboarding and MDM processes to reduce friction impacting compliant purchasing.

Qualifications

• A BA/BS in Business, Supply Chain, Finance, Operations, or a related field and 6 years of related experience.
• The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.
• Experience with procurement, ERP, or workflow platforms such as Microsoft Dynamics 365, Oracle, SAP, Coupa, Ariba, Workday, or similar solutions.
• Knowledge of procurement governance, supplier onboarding, purchasing controls, audit requirements, and policy compliance.
• Experience implementing automation, workflow optimization, AI-enabled solutions, or digital transformation initiatives.
• Experience developing operational dashboards, KPIs, and reporting to measure adoption, cycle times, compliance, and service performance.

Pay

USD 92,300.00 - 153,900.00 per year