Manager- Physical Security & Continuity

Location: Pittsburgh, PA (Hybrid) • Classification: Exempt • Status: Full‑Time • Reports to: Director, Real Estate and Facilities

About the Role

This position is responsible for developing, implementing, and managing the company’s physical security, business continuity, crisis management, and resilience programs across all facilities and operations. The role establishes enterprise‑wide security standards, business continuity frameworks, emergency response plans, and risk mitigation strategies designed to protect employees, visitors, facilities, products, and business operations while supporting regulatory, customer, and industry requirements. It serves as a key leader in identifying, assessing, and mitigating operational risk while ensuring the organization is prepared to effectively respond to, recover from, and adapt to disruptions and emerging threats.

Responsibilities

• Develops and maintains enterprise physical security strategy, policies, and standards
• Conducts site security assessments and recommends risk mitigation measures
• Manages security guard service providers and security‑related vendors, including operational oversight and associated vendor spend, while maintaining alignment with the Director for budget visibility, financial governance, and final approval authority
• Provides governance for access control, visitor management, CCTV, intrusion detection, and related technologies
• Leads investigations involving security incidents, theft, workplace violence concerns, facility intrusions, and policy violations, partnering with Information Security, Human Resources, Legal, Compliance, and Operations leadership to ensure appropriate response, resolution, risk mitigation, and continuity of business operations
• Develops and maintains the enterprise business continuity program by establishing governance frameworks, standards, and accountability measures for physical security, crisis management, and business continuity across the enterprise
• Partners with business leaders to ensure continuity planning and preparedness requirements are incorporated into operational practices
• Partners with Enterprise Risk Management, Compliance, Information Security, Operations, and Human Resources to identify and mitigate operational risks impacting business continuity and employee safety
• Develops, implements, and leads the enterprise crisis management program, including incident escalation protocols, crisis response governance, executive communications, cross‑functional response coordination, and post‑incident recovery and improvement activities
• Conducts business impact analyses and continuity planning exercises
• Coordinates enterprise response and recovery efforts during significant incidents
• Develops enterprise resilience strategies to address natural disasters, supply chain disruptions, utility failures, labor disruptions, and other operational threats
• Establishes site emergency response plans and evacuation procedures
• Leads incident command structures and emergency response teams
• Maintains relationships with local emergency management and public safety agencies
• Develops KPIs and security metrics
• Prepares executive‑level risk and resilience reporting
• Maintains compliance with applicable regulatory, customer, and industry expectations
• Supports regulatory inspections, customer audits, and security compliance assessments, ensuring readiness and remediation of identified gaps

Required Qualifications

• Bachelor’s degree in Criminal Justice, Emergency Management, Business Continuity, or Public Safety preferred
• Minimum 7 years of progressive experience in physical security, corporate security, business continuity, emergency management, law enforcement, military, healthcare security, pharmaceutical security, or a related field
• Ability to travel between company locations as needed (approximately 15–25% travel)
• Valid driver’s license with ability to travel to company facilities and project sites
• Certifications preferred: Certified Protection Professional (CPP), Associate Protection Professional (APP), Certified Business Continuity Professional (CBCP), Certified Emergency Manager (CEM), Physical Security Professional (PSP)
• Experience with ProScan, Acre Access, OpenEye, BOLD planning, AlertMedia
• Microsoft 365, SharePoint proficiency

Preferred Qualifications

• Experience supporting pharmaceutical, specialty pharmacy, healthcare, biotechnology, life sciences, or regulated distribution environments
• Experience managing security and business continuity programs across multiple states and locations
• Experience designing or implementing enterprise access control and video surveillance systems
• Experience supporting DEA‑regulated environments or controlled substance operations
• Experience leading enterprise‑wide crisis management teams
• Data analytics and security intelligence reporting experience
• Experience managing 24/7 operations and critical infrastructure environments

Work Environment

This job works in a professional home or office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

• Hybrid, remote, and flexible on‑site work schedules available based on position
• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• 401(k) with employer matching
• Employer‑paid life insurance and short‑/long‑term disability coverage
• Employee Assistance Program
• Generous paid time off for full‑time employees; limited paid time off for part‑time employees
• Paid holidays