Manager, Pharmacy Technicians - Hybrid

Job Responsibilities

• Supervise Pharmacy Technician Leads and pharmacy technicians to ensure timely and accurate completion of work supporting pharmacy operations.
• Monitor team performance and provide coaching, feedback, and development opportunities.
• Conduct performance evaluations and support corrective action processes as needed.
• Translate strategic goals into actionable workflows for the technician team.
• Foster a culture of accountability and continuous learning through coaching, mentoring, and performance feedback.
• Collaborate with the Sr. Manager, Pharmacy Technicians to implement workflow improvements and operational policies.
• Ensure compliance with departmental procedures and regulatory requirements.
• Support audit readiness and ensure technician documentation meets internal standards.
• Absorb and resolve issues related to claims processing, member/provider correspondence, and PBM interactions.
• Work cross-functionally to enhance workflows and improve pharmacy quality outcomes, Star performance, and member satisfaction.
• Support various pharmacy programs and campaign activities.
• Participate in departmental meetings and contribute to quality improvement initiatives.
• Participate in PBM oversight meetings and quality control monitoring.

Job Requirements

• This is a Hybrid remote role, working in office at least 2-3 days per week and will require more days in office to cover for other members of management for time off coverage.
• Experience Required: 3–5 years of experience as a pharmacy technician, with at least 1–2 years in a supervisory or lead role.
• Preferred: Call Center Management experience highly preferred, Experience in managed care, Medicare Part D, or pharmacy quality programs.
• Education Required: High school diploma or equivalent required.
• Preferred: Associate or Bachelor’s degree in healthcare, business, or related field.
• Specialized Skills Required: Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficient in workflow coordination, performance monitoring, and coaching. Proficient in Microsoft Office Suite and pharmacy systems (e.g., claims platforms, CRM tools).

Supervisory Responsibilities

• Oversees assigned staff. Responsibilities include: recruiting, selecting, orienting, and training employees; assigning workload; planning, monitoring, and appraising job results; and coaching, counseling, and performance management.

Pay

Pay Range: $58,531.00 - $87,797.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

About the Role

The Hybrid Manager for our Pharmacy Technicians is responsible for the day-to-day supervision and performance management of the pharmacy technician team. This role ensures operational efficiency, supports the MAPD Pharmacy department’s goals related to medication adherence and pharmacy quality, and collaborates cross-functionally to enhance member experience and outcomes.