Manager, Pharmacy Care Operations- Fuze Rx[Remote]

About the role

The role of Pharmacist Care Manager is a critical role at Alto. In this role, you will be responsible for ensuring the compliant, efficient, safe, and scalable operations for a team of Patient Care Pharmacists. Care Managers will either support as a primary Pharmacist-in-Charge or support PIC responsibilities at each of Alto’s respective sites.

Responsibilities

• Evaluate and improve clinical pharmacist workflow and operations.
• Ensure the critical metrics for efficiency, service levels, and quality for prescription processing are met.
• Supervise and mentor a diverse team of Patient Care Pharmacists and Technicians, focusing on enhancing quality and patient experience.
• Create, implement and enforce new workflows for partnerships, product launches, and regulatory/accreditation requirements.
• Ensure pharmacy practice is in compliance with regulatory and accreditation agencies, including but not limited to policy development, suspicious patient/provider management, and representing the Company and its decisions with the Board of Pharmacies.
• Triage and resolve day to day escalations.
• Manage staffing, scheduling, and workflows.
• Ensure patient safety and clinical excellence through Quality Performance Metrics.
• Establish a continuous improvement culture.
• Obtain out of state licensure to ensure business continuity and new business growth.
• Ensure that Care operations are compliant with: Local, state, and federal rules and regulations regarding the practice of pharmacy Third party payor contract rules and regulations Policies and procedures as set forth by Alto.
• Function as either the primary or secondary Pharmacist-in-Charge and have oversight of end to end Care Operations.

Qualifications

• Graduate of an accredited school of pharmacy and a Licensed Pharmacist (RPh) in good standing with the State Board of Pharmacy in the state where the pharmacy site is located and also in good standing for any Non Resident Licenses as dictated by business strategy.
• Previous experience as a Pharmacy Manager or leader of a large mail order/clinical operation.
• 2+ years leading a high-performing pharmacy operation and managing pharmacist workflows.
• Expertise maintaining pharmacy compliance and interacting with regulatory authorities such as the State Boards of Pharmacy and the Drug Enforcement Agency.
• Experience making data-based decisions using analytical tools such as Excel, Tableau, or Looker to collect, analyze, and interpret data for operational excellence.