Manager, PEO Benefits Strategy & Operations

Job Summary

Rippling PEO co-employs tens of thousands of worksite employees, and many of our clients join Rippling PEO for its top-notch benefits offerings. This role is centered around two of PEO's highest-visibility operational programs: the annual benefits renewal and the mid-year risk management motion.

About the Role

This is a people leader and project management role at the center of two of PEO's highest-visibility operational programs. You'll own these programs end-to-end, including defining workstreams, driving cross-functional accountability, surfacing risks proactively, and ensuring on-time delivery.

Responsibilities

• Lead the end-to-end program management of our PEO Benefits Renewal, working cross-functionally with our product and customer-facing teams to define workstreams, set milestones, manage cross-functional accountability, surface risks proactively, and ensure on-time delivery
• Lead, coach, and develop a team of Benefits Operations Specialists, fostering a high-performance culture focused on operational excellence, customer outcomes, and continuous improvement
• Lead the mid-year risk management motion – coordinate monthly risk identification, proactive quoting, client outreach, and engagement to proactively manage risk and optimize outcomes for our 12/1 benefits renewal
• Develop, document, and scale PEO Benefits processes and cross-functional workflows in conjunction with our product and customer-facing teams
• Facilitate operational rhythms: program reviews, executive readouts, retrospectives, and milestone tracking
• Work directly with all Rippling PEO brokers, benefits partners, and key PEO partners to best serve our shared members
• Partner with our Product, Engineering, and Legal teams to improve systems and resolve issues
• Use data to drive fact-based decision-making to optimize our PEO benefits offering and plan performance
• Autonomously execute special projects related to PEO benefits and managing our book of PEO customers
• Serve as a Rippling PEO benefits expert to support internal and external teams

Requirements

• A minimum of 7+ years operational experience in a fast-paced Tech, Fintech, and/or Insur-tech company
• 2+ years of people leadership experience, including direct management of high-performing individual contributors with a track record of coaching, developing talent, and driving accountability
• Demonstrated experience leading large, cross-functional programs with multiple concurrent workstreams; a strong project management track record with an ability to drive accountability across teams you don't directly manage
• Strong analytical skills; proven ability to manipulate and interpret data to produce insights and recommendations across large/diverse datasets; a data-forward approach to all decision-making
• A resourceful self-starter with excellent organizational and time management skills; comfortable managing many concurrent workstreams and context-switching fluidly under pressure
• Ability to execute with conviction and good judgment with limited guidance; thrives in ambiguity and adapts quickly
• Exceptional written and verbal communication skills; ability to easily distill complex topics into concise points and a specific ability to communicate program status, risks, and complex trade-offs clearly and concisely to senior leadership
• A collaborative, cross-functional mindset and a proven ability to influence and motivate teams across organizational boundaries without direct authority
• Strong alignment with our leadership principles: in particular Go and See, and Are Right, a Lot

Qualifications

• Minimum of 7+ years of operational experience in a fast-paced Tech, Fintech, and/or Insur-tech company
• 2+ years of people leadership experience, including direct management of high-performing individual contributors with a track record of coaching, developing talent, and driving accountability
• Demonstrated experience leading large, cross-functional programs with multiple concurrent workstreams; a strong project management track record with an ability to drive accountability across teams you don't directly manage
• Strong analytical skills; proven ability to manipulate and interpret data to produce insights and recommendations across large/diverse datasets; a data-forward approach to all decision-making
• A resourceful self-starter with excellent organizational and time management skills; comfortable managing many concurrent workstreams and context-switching fluidly under pressure
• Ability to execute with conviction and good judgment with limited guidance; thrives in ambiguity and adapts quickly
• Exceptional written and verbal communication skills; ability to easily distill complex topics into concise points and a specific ability to communicate program status, risks, and complex trade-offs clearly and concisely to senior leadership
• A collaborative, cross-functional mindset and a proven ability to influence and motivate teams across organizational boundaries without direct authority
• Strong alignment with our leadership principles: in particular Go and See, and Are Right, a Lot

Benefits

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

Rippling is an equal opportunity employer. We are committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

#li-hybrid

The pay range for this role is:

• 108,000 - 180,000 USD per year (US Tier 1)
• 97,200 - 162,000 USD per year (US Tier 2)
• 91,800 - 153,000 USD per year (US Tier 3)