Manager, Payroll

Key Responsibilities

• Manage and oversee the bi-weekly, multi-state payroll process for 800+ employees, including regular payrolls, off-cycle payments, bonuses, and special payments.
• Ensure timely and accurate processing of payroll in accordance with company policies and applicable laws.
• Review payroll data, calculations, deductions, earnings, and tax withholdings for accuracy.
• Process and validate employee status changes including hires, terminations, promotions, transfers, and leaves of absence.
• Ensure all hours, incentives, and pay are correctly entered and calculated in payroll management system.

Compliance & Tax Reporting

• Ensure compliance with federal, state, and local payroll laws and regulations.
• Oversee payroll tax registrations, filings, payments, and reconciliations in new and existing counties and states.
• Manage year-end payroll activities including W-2 preparation and distribution.
• Cook internet connectivity specifications: Minimum speeds of 3.8Mbps/3.0Mbps (up/down) and latency
• Coordinate and support payroll-related audits and government inquiries.
• Stay informed of legislative and regulatory changes affecting payroll practices.

Payroll Systems & Controls

• Maintain payroll systems and ensure data integrity, security, and confidentiality.
• Develop, implement, and monitor payroll policies, procedures, and internal controls.
• Identify opportunities for process improvements and automation.
• Partner with People Operations and Finance to optimize payroll-related systems and processes.

Accounting & Reconciliation

• Reconcile payroll-related general ledger accounts.
• Prepare payroll journal entries and support monthly, quarterly, and annual financial close activities.
• Analyze payroll reports and provide management with relevant payroll metrics and information.
• Support budgeting and forecasting activities related to payroll expenses and workforce costs.

Leadership & Team Management

• Lead, train, develop, and evaluate payroll staff.
• Establish performance goals and ensure high levels of customer service.
• Serve as the primary escalation point for complex payroll issues and employee inquiries.
• Partner with People Operations, Finance, and external vendors to resolve payroll-related matters and ensure efficient processes.
• Train employees and managers on payroll systems (e.g., time tracking, pay stub access).
• Support employee questions regarding pay, tax forms, and related topics.
• Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities. Business travel may be required for opportunities to connect with stakeholders, serve patients, and attend Strive-sponsored team events.

Minimum Requirements

• 8+ years combined of related education and progressive payroll experience.
• 3+ years of experience managing multi-state payroll.
• 3+ years of experience with payroll management systems such as Rippling, ADP, or similar platforms.
• 2+ years of ERP experience such as NetSuite or Sage Intacct.
• 2+ years of payroll leadership or supervisory experience.
• Strong knowledge of payroll laws, taxes, and compliance standards.
• Advanced proficiency in Microsoft Excel and payroll reporting tools.
• Ability to manage confidential information with discretion.
• Excellent communication and customer service skills.
• Adept at managing multiple priorities and meeting strict deadlines.

Preferred Qualifications

• Experience with Rippling Workforce Management System.
• Experience with Netsuite ERP.
• SHRM-CP, Certified Payroll Professional (CPP).

Knowledge, Skills & Abilities

• Strong knowledge of payroll laws, tax regulations, wage and hour requirements, and compliance standards.
• Excellent analytical, problem-solving, and organizational skills.
• Advanced proficiency in Microsoft Excel and payroll reporting tools.
• Strong attention to detail and a commitment to accuracy.
• Ability to manage confidential information with discretion.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and meet strict deadlines.
• Adept at staying cool under pressure and thriving on bringing order to chaos.