Manager, Payer Relations

About Us We are fixing US healthcare by building an AI-native physical care platform, starting with home health. Home health is a $140B industry with less than $10B in EBITDA — 40% of revenue is spent on pure administrative waste. We automate this work with AI, creating a fundamentally different cost structure compared to incumbents. This lets us rapidly take market share by serving the 30% of patients who go untreated today. By reshaping the cost structure of this industry, we unlock its growth. We've built one of the best AI teams in the world (from Character AI, Scale, Palantir, Citadel, Jane Street) and paired them with a team of healthcare veterans to build a new type of healthcare company: one that delivers care at the speed of an AI company. Our physical care platform already operates with 30pp higher gross margins than traditional home health providers. With our AI advantage, we pay nurses more, remove their admin burden, and unlock the scale economics that have been missing from this fragmented industry. If we served this entire $140B market, instead of $10B in EBITDA, we'd drive $60B. We're starting with home health, then expanding to all delivered care. Our mission is "any care, any where". Fundamentally, our incentives are aligned with America. Every dollar in revenue we make is two dollars taken out of the healthcare system. If we succeed, so does US healthcare. What You'll Do The Payer Relations Manager owns the organization's relationships with commercial and government health plans. This role helps secure workable contracts, resolves issues that affect patient access or payment, and gives leadership a clear view of payer performance. You'll work closely with revenue cycle, finance, credentialing, clinical operations, and legal. Key Responsibilities Serve as the primary relationship owner and escalation contact for assigned health plansSupport contract negotiations and renewals with analysis of rates, terms, volume, and financial impact. Track renewal dates, notice deadlines, and rate changes.Partner with revenue cycle to resolve recurring denials, underpayments, payment delays, and authorization issues, and drive process changes that prevent them from recurringMonitor payer performance, including contract compliance, denial rates, AR aging, and escalation trends, and report findings and recommendations to leadershipEvaluate network participation opportunities and payer changes that affect patient access or financial performanceCoordinate with credentialing and enrollment on participation issues, and with legal and compliance on contract language and disputesCommunicate material payer policy and contract changes to affected teams Measures of success Strong renewal outcomes, timely resolution of escalations, fewer recurring denials and underpayments, faster payments, and accurate payer performance reporting. Basic Qualifications Bachelor's degree in healthcare administration, business, finance, or a related field, or equivalent experience3+ years in payer relations, managed care contracting, revenue cycle, or reimbursement analysis, including direct work with health plans on contract, claims, or payment issuesWorking knowledge of reimbursement methods, payer contracts, claims workflows, and the drivers of denials and underpaymentsAbility to analyze financial and operational data and turn it into clear, practical recommendationsStrong negotiation, relationship management, and project management skills Preferred Qualifications Direct experience negotiating or implementing commercial and Medicare Advantage contractsFamiliarity with credentialing, enrollment, and value-based payment arrangementsExperience with contract management, claims analysis, or revenue cycle reporting tools What We Offer Competitive salary and equity compensationComprehensive health insurance, dental, and commuter benefits401(k) retirement plan with employer contributionFlexible time off policy — we expect most employees to take at least 3 weeks of vacation per yearOpportunity for growth in a fast-growing companyCollaborative team valuing innovation and problem-solving