Manager Patient Engagement Specialist, Transitions of Care, Carebridge, 100% Remote

About the role

The Manager Patient Engagement Specialist, under general guidance and mentoring, provides oversight of a customer service unit.

Responsibilities

- May be responsible for establishing department policies and procedures. - Audits to monitor efficiency and compliance with policies, prepares specialized reports, may be assigned to special project work consistent with the role and dictated by the needs of the business. - Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Requirements

Minimum requirements: - Requires BA/BS degree and a minimum of 5 years in customer service environment; or any combination of education and experience which would provide an equivalent background.

Qualifications

No specific qualifications are mentioned.

Skills

No specific skills are mentioned.

Benefits

No specific benefits are mentioned.

Pay

No specific pay details are mentioned.

Schedule

Shift: Monday – Friday, 8:00am – 5:00pm, with occasional weekend coverage. Location: Virtual, Alternate locations may be considered if candidates reside within a commuting distance from an office.