Manager, Patient Eligibility

About the role

This is a high-impact leadership role for someone who thrives in dynamic environments and is energized by the opportunity to bring structure, clarity, and performance to complex operations. As Manager of Eligibility, you will play a critical role in stabilizing and elevating eligibility processes across multiple facilities within the Chicago and Michigan markets, bringing consistency, accountability, and operational discipline.

Responsibilities

• Serve as the primary operational leader for a major client(s) within multiple regions, managing $3.0M+ in revenue.
• Own day-to-day client relationships, ensuring service level agreements (SLAs), quality standards, and performance expectations are met.
• Lead client meetings as appropriate; prepare, review, and present weekly, monthly and quarterly operational reports.
• Proactively identify service risks, performance gaps, or potential contractual concerns and escalate appropriately.
• Drive continuous improvement initiatives to enhance client satisfaction and operational outcomes.
• Partner with hospital leadership, government agencies, and other departments to ensure seamless processes and patient care.
• Travel regularly to assigned facilities, ensuring timely and efficient support across multiple locations within the service area.
• Complete special projects, as assigned.

Requirements

• Bachelor’s Degree in healthcare administration, business, other related field or a combination of education and/or equivalent experience.
• At least 5 years of experience in healthcare eligibility, financial counseling, or case management roles.
• At least 5 years of people management experience, managing team sizes greater than 20 employees.
• Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Proven ability to lead and motivate teams, fostering a culture of collaboration and accountability.
• Excellent problem-solving skills, with ability to de-escalate and/or resolve complex patient or operational issues.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
• Ability to work in a fast-paced environment with changing priorities and patient needs.
• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
• Work effectively with colleagues, client staff, and external agencies to achieve shared goals.
• Ensure all documentation is accurate, complete, and submitted on time.

Qualifications

• Reliable transportation, a valid driver’s license, and ability to travel within assigned service area.

Skills

• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and maintain accuracy.
• Experience with healthcare eligibility and financial counseling.
• Strong organizational and analytical skills.
• Ability to work in a fast-paced environment.

Benefits

Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance.

Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners.

Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program.

Learning & career development: premium LinkedIn Learning access and our SOAR development program.

Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources.

Employee discounts: Perk Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts.

Pay

$75,000 – $85,000 annual salary.

Schedule

Routine travel will be expected to the following facilities to conduct onsite visits and meet with colleagues and client leadership. While remote work will be allowed from time to time, the role is expected to be onsite for the majority of its responsibilities to ensure operational alignment and team support, where a Drug Free Workplace Policy is enforced.