Manager, Patient Contact Center – Hybrid
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values Are We serve faithfully by doing what's right with a joyful heart.We never settle by constantly striving for better.We are in it together by supporting one another and those we serve.We make an impact by taking initiative and delivering exceptional experience.
About the role
The Manager, Contact Center, oversees daily operations, resource allocation, and sets strategic goals. They focus on projects and tasks that align with system priorities. They also promote a working environment of innovation, collaboration, and inclusion. This is primarily a remote position, but candidates must live near a Baylor Scott & White Health location and be able to report onsite as needed.
Responsibilities
- Creates and sustains a healthy work environment for the team.
- Fosters a culture of physical and psychological safety. Team members should feel safe and encouraged to speak up. They should raise concerns, express ideas, and ask questions. This ensures the safety of team members and customers. Each person should feel respected, valued, and challenged.
- Integrates knowledge of system mission, values, and goals into team members and strategies. Prioritizes contending demands and takes effective action.
- Role models, educates, and mentors leadership and accountability for supervisors and contact center specialists.
- Manages and participates in department, organization, and system-wide groups, initiatives