Manager Patient Care Services -Labor & Delivery TMC Rincon

About the role

Manages a nursing unit or nursing specialty function such as Bed Control or Restorative Services. Essential Functions include managing staff, interviewing, hiring, and training; evaluating employee performance; dealing with performance problems; delegating work assignments; managing operations for quality 24/7 patient care; assisting in managing department budget; designing and implementing staffing plans; monitoring patient acuity/staffing; providing a safe environment; facilitating development of unit specific standards of care; providing orientation for medical staff; promoting continuity of patient care; investigating patient complaints; maintaining an ongoing evaluation of customer service; ensuring compliance with regulatory requirements; selecting and monitoring preceptors; ensuring design, implementation, and evaluation of educational programs; maintaining clinical expertise; serving as liaison to patient care committees; adhering to TMCH values; performing related duties as assigned.

Responsibilities

• Manages staff; interviews, hires and trains; evaluates employee performance; deals with performance problems as appropriate; delegates work assignments effectively; manages operations for quality 24/7 patient care.
• Aids in managing department budget.
• Designs, with agreement from Director of Nursing (DON), or Director of Behavioral Health Nursing, and implements the specific staffing plan (Acuity) and daily, shift-by-shift staffing grid.
• Maintains a safe environment for patients and caregivers, compliant to EOC rules and all regulatory requirements.
• Facilitates development of unit specific standards of care with realistic and measurable patient care outcomes.
• Provides orientation for the medical staff to Nursing Services.
• Promotes continuity of patient care by supporting case management activities; acts as a resource to direct care providers when support services are in conflict with patient care needs.
• Promotes an optimum environment in which the patient care team can accomplish mutually developed goals.
• Investigates patient complaints and/or incidents, initiating corrective and/or disciplinary action.
• Maintains an ongoing evaluation of customer service to ensure that systems, policies, and procedures are convenient to those being served.
• Ensures compliance with requirements of federal, state and community agencies, regulatory authorities, and hospital policies and procedures.
• Selects and monitors preceptors in development of their role to facilitate new grad hires incorporation into the unit staff.
• Ensures the design, implementation, and evaluation of educational programs for staff.
• Maintains clinical expertise through a variety of methods, including direct patient care as necessary.
• Serves as the liaison to internal and external patient care committees, internal departments, referral hospitals, Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.
• Performs related duties as assigned.

Requirements

• Bachelor’s degree in nursing required.
• Three (3) years in a nursing management or leadership role, with experience in data management and process development.

Qualifications

• Five (5) years of relevant nursing or applicable healthcare experience with mastery of the role and competencies for assigned area required.
• Evidence of leadership, teaching and interpersonal skills, and documentation of professional development.

Skills and Abilities

• Knowledge of critical care techniques, tools and responses required to ensure optimal patient care.
• Knowledge of processes and procedures to follow during a rapid response, code, or stroke call.
• Knowledge of surgery specialties and how to prepare, assess and provide post-operation patient care to ensure best practices are followed.
• Knowledge of infectious diseases, OSHA and CMS requirements, microbiology and surveillance practices for infection control.
• Ability to create analyze reports to evaluate staffing needs based on a wide variety of statistical data.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate both in writing and verbally in order to lead, teach and report on issues and effectively deal with difficult situations.
• Ability to complete routine reports and correspondence.
• Ability to listen and accurately interpret others’ communication or instructions to take appropriate action.
• Ability to speak and communicate effectively.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
• Ability to act as clinical nurse lead and/or provide direct patient care as necessary related to staffing challenges.