Manager, Patient Access

About the role

Responsible for the management and coordination of departmental activities, main workflow, and operations to ensure prompt and accurate collection of patient demographic and insurance information. Ensures excellent customer service, efficient patient flow, and effective communication with patients, physicians, and other hospital departments. Primary goals are patient, customer, and physician satisfaction, along with accurate billing practices.

Requirements

• Bachelor’s degree in Health Care Management or a closely related field
• Three to five years of previous work-related experience
• Three to six months of on-the-job training
• National Association of Healthcare Access Management certification preferred

Skills

• Analytical ability to collect information from diverse sources
• Application of professional principles in performing analyses
• Summarization of information and data to solve problems