Manager, Overnight Security Operations

Job Summary

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. We are seeking an experienced and motivated Manager, Night Arena Operations, to join our team.

Responsibilities

• Serve as the senior point of contact for nighttime security-related incidents and emergencies at Mortgage Matchup Center, Player 15 Headquarters and 5G performance center.
• Develop and implement procedures for staff to conduct patrols using consistent methodologies and support campus security initiatives.
• Perform and maintain consistent, periodic schedule for basic safety inspections of the inside and outside of the facility.
• Aid in the management and maintenance of security technologies, including cameras, access control systems, and related infrastructure.
• Support staff scheduling to ensure adequate coverage for events, daily operations, and emergency needs.
• Conduct follow-up calls with guests who raise concerns or file complaints, ensuring issues are addressed.
• Compile and process all information for claims and legal matters.
• Compile, document, and process all information related to claims, incidents, and legal matters; coordinate with internal and external counsel when required.
• Support event security operations by conducting investigations, video review, and follow up with documentation for incidents.
• Maintain confidentiality on all lawsuits and company business issues.
• Frequent attendance and participation in meetings involving team members of all levels, including front-line employees, executives, clients, and vendors.

Requirements

• Must be able to work exclusively nights and overnights.
• Must demonstrate excellent verbal and written communication skills to develop postings, briefing sheets, and interact with internal and external partners at all levels of the organization.
• Ability to respond to incidents during events and must have excellent problem-solving skills and ability to work under pressure.
• At least 10+ years of industry experience and supervisory experience.
• Experience leading organizations of 100+ employees preferred.
• OSHA 10 card required; OSHA 30 preferred (must be acquired within 6 months of start).
• Required Education: Bachelor’s degree in a related field or equivalent experience preferred. Major market arena or large building security management experience preferred.
• Ability to transit throughout the arena for long periods of time.
• This position works mainly indoors, removed from extreme weather; exposure to weather is S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
• Must be able to carry on a conversation both on the phone and in-person.
• Ability to Read, Write & Speak in English.

Skills And Experience

• Must be able to work exclusively nights and overnights.
• Must demonstrate excellent verbal and written communication skills to develop postings, briefing sheets, and interact with internal and external partners at all levels of the organization.
• Ability to respond to incidents during events and must have excellent problem-solving skills and ability to work under pressure.
• At least 10+ years of industry experience and supervisory experience.
• Experience leading organizations of 100+ employees preferred.
• OSHA 10 card required; OSHA 30 preferred (must be acquired within 6 months of start).
• Required Education: Bachelor’s degree in a related field or equivalent experience preferred. Major market arena or large building security management experience preferred.
• Ability to transit throughout the arena for long periods of time.

Benefits

• Competitive medical, dental, vision, life and disability coverage options.
• Paid vacation, sick time, volunteer time and company holidays.
• 401(k) plan with Player 15 Group match.
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more.
• Team swag throughout the year plus employee discounts at our Team Shop and online store.
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available.
• Access to amenities, including: Full fitness center with locker rooms and showers, indoor/outdoor basketball courts, Pickleball court, Golf simulator and putting green.