Manager, Operations - TForce Freight

Job Responsibilities

• Reviews the projected performance plan to verify the correct number of drivers, routes, and employees are allocated to their area of responsibility
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments
• Observes dock operations to ensure established work procedures (e.g., freight handling, etc.) are followed
• Works with other managers to coordinate hiring and promotion decisions
• Works with other managers to ensure adherence to labor agreements and address grievances
• Participates in new hire orientation meetings to communicate expectations, company policies, service and productivity goals
• Determines employee training needs and provides feedback and support
• Conducts performance evaluations and resolves individual and group performance issues
• Builds labor relations by interacting with the service center management team and unionized employees and addressing and resolving requests and situations
• Communicates updated corporate policies and service center work rules to ensure employees are aware and understand established processes
• Focuses on meeting and exceeding expected levels of service (e.g., on time deliveries, eliminating missed pick-ups, reducing claims, etc.) to reduce customer churn and grow additional business

Job Requirements

• A U.S. citizen or otherwise authorized to work in the U.S.
• Strong communication skills
• Previous dock operations experience - Preferred
• Supervisory experience in the transportation industry - Preferred
• A high school diploma, GED, or international equivalent
• A bachelor's degree (or internationally comparable degree) - Preferred