Manager, Operations

About Us

ID Logistics (IDL), a global leader in third-party logistics, combines entrepreneurial spirit with a dedication to operational excellence. Founded in Orgon, France, with a US base in Scranton, PA, we accelerated growth in 2022 after merging with Kane Logistics. Now operating as ID Logistics US, we provide comprehensive supply chain solutions across 50+ sites, powered by over 7,000 team members within the United States. With a global workforce of over 38,000 experts and 84 million square feet of facilities across over 400 sites, we're transforming logistics.

About the Role

The Operations Manager is responsible for managing all aspects of a supply chain operation, providing overall direction and oversight in performance, safety, P&L management, customer relations, continuous improvement, and associate development across multiple sites.

Location: White Haven, PA

Travel: 25%

Responsibilities

• Direct the operations of distribution, packaging, and transportation to achieve company objectives and meet customer expectations.
• Evaluate overall operations and develop short and long-term goals to meet organizational objectives.
• Oversee all warehousing, distribution, packaging, and transportation operations to ensure company and customer requirements are met.
• Focus on continuous improvement to enhance value, service, effectiveness, and profitability.
• Direct and oversee programs to ensure safety of all associates, equipment, and property.
• Ensure compliance with all company, customer, and government regulatory requirements.
• Manage budget and P&L for operations.
• Develop work plans ensuring appropriate staffing levels, managing labor costs, overtime, and retention.
• Maximize quality and productivity by understanding and mastering all job standards for each function and evaluating performance variances to identify root cause, corrective action, and training needs.
• Participate in the collection of performance measurements per customer, vendor, and/or site requirements.
• Prepare and submit weekly and monthly reports.
• Deliver a consistent, high-performance experience to associates and customers.
• Be part of a forward-thinking company that values creativity and continuous improvement.

Requirements

• 5+ years of management experience and comprehensive knowledge in a high-volume, fast-paced 3PL, distribution, warehouse, and transportation environment.
• High-volume e-commerce experience.
• Strong background in both inbound and outbound operations.
• Critical thinking, problem-solving, and reasoning skills.
• Ability to work effectively with diverse personalities and communication styles.
• Proficient with Microsoft Office, databases, WMS, and other metrics measurement tools.
• Strong presentation, writing, and speaking proficiency.
• Experience applying Lean, Six Sigma, or Kaizen principles preferred.
• Strong organizational skills.
• Experience with ADP platforms, including WorkForce Now, WorkForce Manager, and ADPRM helpful.
• Ability to work a flexible schedule to meet operational needs, including days, evenings, weekends, and holidays.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, or a business-related field preferred.
• 3PL experience preferred.

Pay

Attractive annual salary of $82,000 - $115,000 plus a performance-based bonus.

Benefits

• Health, dental, and vision insurance.
• 401(k) matching.
• Opportunities for professional development and career advancement within a growing organization.
• Diverse, collaborative team that emphasizes respect and inclusivity.