Manager, OP Telehealth Services

We need to output HTML fragment with sections: location, schedule, salary, application deadline? The instructions: Use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We have location, schedule, salary, application deadline. Those are metadata. Should we include them? The instructions say we can fold minor metadata into a short

  or drop it. Likely we should include location, schedule, salary, application deadline in a short

  maybe under a heading? But headings are for sections like About the role, Responsibilities, etc. There's no explicit heading for location/schedule/salary. Could we create a heading "Details"? Not in list. The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those headings if we have content. We have schedule and salary explicit. So we can create

  Schedule

  and

  Pay

  (Pay corresponds to salary). Also we could have

  Location

  but not in list; maybe we can embed location in a

  under a generic heading like "About the role"? But we have a Position Summary which is prose; we could put that under

  About the role

  . Then responsibilities and requirements etc. The posting includes Position Summary, Position Requirements (with subparts Licensure/Certification, Education, Experience, Skills & Abilities), Essential Functions (which is a big list of duties). Also Benefits section. Thus we can structure:

  About the role

  Position Summary ...

  Responsibilities

  • ... from Essential Functions ...

  Requirements

  maybe combine Licensure/Certification, Education, Experience, Skills & Abilities? Could split into Qualifications and Skills. But we have headings: Requirements, Qualifications, Skills. We could use Requirements for licensure/certification/education/experience, and Skills for Skills & Abilities. Thus:

  Requirements

  • Licensure/Certification/Registrations: ...
  • Education: ...
  • Experience: ...

  Skills

  • Skills & Abilities: ...

  Benefits

  Craig Hospital Benefits: ...

  maybe list benefits as
  .

  Schedule

  M-F 8-4:30PM (in-person, some remote work available)

  Pay

  $93,371-$134,451/yr

  Application deadline: maybe include in a

  under a generic heading? Could be part of About the role? Or we could add a

  Application Details

  but not in list. Better to fold into a short

  maybe after Pay? Or include in a

  under a generic "Details" but not heading. Since instruction says we can fold minor metadata into a short

  or drop it. So we can add a

  Application deadline: The position will be posted until Friday, October 9th.

  maybe after Pay. We must not include boilerplate like "This job description is not intended to be an exhaustive list..." That's part of Essential Functions? It's a line at end of Essential Functions. Should we keep? It's substantive? It's a disclaimer; maybe we can keep as part of responsibilities? It's not boilerplate but it's a note. Could keep. We must remove duplicated lines, cookie/navigation/legal/EEO etc. There's none. Now craft HTML. We need to ensure we use
  • for any list of duties/requirements/benefits. For responsibilities we have many items; we can break into
  • each. We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from Essential Functions, Requirements, etc. Let's extract Essential Functions bullet points: Leadership & Oversight: - Coordinate and advise telehealth program clinical staff as well as telehealth program non-clinical staff in completing daily responsibilities. - Oversee assigned outpatient telehealth program and monitoring required staff competency(ies). - Assist with interviewing and hiring of departmental staff. - Orient and train staff in proper work practices when they are hired and conduct and evaluate retraining and refresher training as needed. - Serve as a resource to the outpatient telehealth providers for coaching, problem-solving, and outpatient care planning. - Provide mentorship and cultivate a culture of engagement, innovation, and accountability. - Identify equipment needs and staff training requirements that support progressive, state-of-the-art therapy interventions and telehealth services. - Maintain standards of clinical practice to ensure exceptional care in which evidence-based practice is translated into direct clinical care. Telehealth Program Leadership: - Serve as the operational and strategic leader for telehealth services and remote care programs, ensuring alignment with organizational mission, strategic priorities, and value-based care initiatives. - Develop, implement, and maintain policies, protocols, procedures, and workflows governing telehealth encounters and remote patient monitoring services. - Ensure telehealth services comply with applicable regulatory, accreditation, licensure, reimbursement, privacy, security, and quality requirements, including state-specific regulations. - Establish processes to ensure staff licensed in multiple states meet each state's requirements and regulations. - Participate in hospital accreditation and licensing activities related to the department. - Assess program growth needs and make recommendations regarding staffing, technology, and operational resources necessary to support expansion. - Lead patient engagement, communication, marketing, and education strategies related to telehealth services and patient-facing technologies. - Establish metrics to support continued and ongoing growth of telehealth services and program. Metrics should include patient and clinician satisfaction, patient progress through measurable goals, and fiscal viability of services and program inclusive of insurance reimbursement outcomes. Metrics should be regularly analyzed to understand best practices in telehealth and make recommendations on strategic growth. - Maintain a clinical practice presence, which may include telehealth patient care activities, to inform program design, workflow improvements, and technology implementation. - Serve as a liaison between the physician/nurse practitioners and the outpatient telehealth providers to facilitate a coordinated approach to telehealth services. - Plan and develop educational in-services for telehealth users as appropriate. - Maintain daily operational needs within budget, monitoring productivity numbers, aligning appropriate therapist with outpatients to match needs and required skills. - Monitor financial performance and identify opportunities to improve efficiency, sustainability, and program growth. Clinical Informatics & Digital Health Innovation: - Collaborate with IT, clinical, and operational leaders to implement and optimize digital health solutions, including artificial intelligence and patient engagement technologies. - Lead initiatives to improve data capture, interoperability, workflow standardization, clinical documentation, and reporting capabilities. - Inform and prioritize opportunities to optimize EHR design, documentation tools, clinical workflows, reporting functionality, and performance dashboards to support remote clinical care delivery. - Serve as a clinical and operational subject matter expert for telehealth, digital health, and virtual care delivery models. Interdisciplinary Collaboration: - Partner with health information management and billing teams to maintain understanding of most up to date therapy charging and coding mandates for outpatient services with specific knowledge of telehealth requirements; updating policies, handouts and process accordingly; in-servicing staff for timely compliance. - Collaborate with IT teams regarding technology procurement, implementation, cybersecurity, data governance, system integrations, and operational support. - Work closely with Clinical and Operations leaders to develop and communicate workflow changes, standard operating procedures, and patient-facing communication strategies. - Partner with Quality, Risk Management, Compliance, and Legal teams to address regulatory, privacy, and patient safety considerations. - Collaborate with vendors and external stakeholders to expand strategic partnerships and enhance patient care. - Collaborate with hospital leadership to develop, maintain, and expand telehealth services and internal processes that remain consistent with the mission and values of Craig Hospital. - Work closely with inpatient and outpatient therapy leadership to flex staff as needed to respond to ever changing outpatient and inpatient census needs. Also line: "This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned." We'll include that as a
  • maybe. Now Requirements: Licensure/Certification/Registrations: BLS for the Healthcare Provider through the American Heart Association. Prefer licensed Speech Language Pathologist, Occupational Therapist, Physical Therapist or Social Worker with up to date discipline specific required certifications. Education: Bachelor’s degree in clinically-related field required. Master’s degree preferred from an accredited program of Occupational Therapy, Physical Therapy, Speech Language Pathology, Social Work, Nursing, Psychology, and/or Healthcare Administration. Experience: Experience or understanding of evaluation and treatment processes necessary to evaluate and treat associated outpatient population (TBI and/or SCI as applicable); experience with supervision of staff strongly preferred; experience managing telehealth programs or relevant management experience. Skills & Abilities: Excellent team-building, conflict resolution, and verbal and written communication skills. Leadership and high-level problem solving skills. Ability to present with positive attitude, direction, and discipline for staff in the program with support of appropriate clinical director(s). Able to organize and prioritize multiple tasks effectively and efficiently to meet deadlines. Ability to develop and implement programs, policies, and procedures that span multiple disciplines and diagnoses and adhere to larger hospital and department policy and practice. Ability to use professional judgment to identify areas for improvement and participate in development of quality initiatives. Work collaboratively with other departments and physicians. Very strong computer application and technology skills to support telehealth providers, outpatients and caregivers, and program needs. We'll put each as
  • . Benefits: The paragraph after "Craig Hospital Benefits:" includes many details. We'll extract into
    • items. Benefit Eligible Positions: At Craig Hospital, we offer a wide range of outstanding benefits that allow our employees to tailor a benefits package that meets their individual needs. Planning a family or looking forward to retirement we have options. Our medical insurance is a self-funded plan administered by Allegiance Benefit Plans with a CIGNA network of providers offering two different comprehensive plans. We offer dental insurance through Delta Dental, and vision insurance through EyeMed. Craig offers Health Care and Dependent Care Spending Accounts. Craig also provides, and pays for both Short Term and Long-term Disability Insurance plans for every benefit-eligible employee. We offer generous time-off benefits to allow you to enjoy your time away from work too! Additionally, we have a 403b Retirement Plan with a generous matching contribution through Empower Retirement that you are eligible for upon hire. Want to go back to school? We have Tuition Assistance. Unexpected emergency? We have Employee Assistance Programs and an Employee Emergency Assistance Fund. At Craig, we believe in offering best-in-class benefits and prioritize benefits to support you. We'll break into list items. Now schedule and pay. Location: we can include in a

      maybe under a heading "Location"? Not in list but we can just put a