Manager On Duty (on-call)

About the role

HealthFitness is looking for an on-call Manager on Duty at the Advocate Condell Centre Club, managed by HealthFitness in Libertyville, IL!

Responsibilities

• Serve as manager on duty and be a part of a collaborative team assisting with the facility oversight alongside the Management Team.
• Serves as acting manager, and will be responsible for the operations of the facility in its entirety including shift accountability.
• Helps with all member service desk administration and processes including phones, membership enrollments, and greeting, checking in, and assisting customers.
• Provides program information services and membership information.
• Provides oversight of and back-up coverage for all positions, including lifeguards.
• Hourly facility walk-thru rounds to assess safety and cleanliness.
• Periodic inventory checks of recreation, concessions, and proshop equipment and merchandise.
• Efficiently responds to client and participant requests, comments, or concerns and brings issues to a timely and appropriate resolution.
• In an emergency, will lead/manage incidents and complete incident reports as needed.
• Maintains and updates participant and facility policies as appropriate. Educates participants on policies and procedures.
• Opening and closing duties depending on shift hours.
• Participates in internal programs, special events, and membership drives.
• Collections membership fees and performs related recordkeeping.
• Other duties as needed/assigned.

Requirements

• At least 18 years old.
• A high school diploma or GED and 1+ years of in-person customer service experience.
• Adult CPR/AED/First Aid certification from American Heart Association, American Red Cross or American Safety & Health Institute required.
• Experience with facility operations and staff supervision ideally in a fitness and/or aquatic facility.
• Hands on experience with preventative maintenance, troubleshooting and repair of basic facility equipment, fitness equipment, and/or pool equipment.
• Strong interpersonal and accountability skills.
• Basic computer and point of sale systems knowledge.

Preferred Requirements

• 2+ years related industry experience with at least 1-year supervisory experience.

Benefits

We provide personal and professional support, training and development and flexible employment opportunities.

Pay

$17/hr - $18/hr. Pay is dependent on experience and qualifications. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors.