Manager on Duty Facility Operations Hatfield, PA

About Sofive

Sofive, the home of 5-a-side soccer, is a growing startup developing state-of-the-art soccer centers – modern sport complexes with small-sided soccer fields. We have 22 sites to date with many more in the pipeline. Integrity is the backbone of our organization; we value reliability and professionalism in our partnerships with businesses and team members. We are passionate about soccer and are a technology empowered, community minded organization.

About the role

The Manager on Duty is responsible for overseeing the daily operations of the Sofive Soccer facility while ensuring that customer needs are met. This position requires a person with communication, leadership, and decision-making skills.

Responsibilities

• Oversees daily operations and staff in the absence of the General Manager and Assistant Manager
• Overview, plan, monitor, and schedule all soccer programs, ensuring smooth and efficient operational procedures enabling Sofive Soccer Centers to provide the highest level of customer service
• Responds to customer inquiries, complaints, and problems in a timely and professional manner
• Ensures that all employees comply with company policies and procedures
• Monitors inventory levels, restocking supplies when necessary
• Encourages teamwork and provides guidance and support to staff
• Coordinates with other departments to streamline operations and increase efficiency
• Implements and maintains safety procedures for staff and customers

Requirements

• High school diploma or equivalent
• Experience working in a customer-focused environment
• Excellent interpersonal, communication, and leadership skills
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Ability to multitask, problem-solve, and make quick decisions
• Knowledge of basic computer software
• Organizational skills

Location: Sofive Soccer Centers Hatfield