Manager, Office (32378)

About the Role

Responsible for personnel management and oversight of clinic operations, enforcement of clinic policies and procedures, and managing the daily operations of the office.

Responsibilities

• Manage daily operations, efficiency, and productivity of the office.
• Provide daily oversight and guidance to employees.
• Write monthly schedules for physicians and mid‑level providers.
• Direct monthly meetings with physicians to discuss office operations.
• Conduct monthly meetings with staff on office policy and procedure changes.
• Attend monthly meetings with practice managers within the organization.
• Maintain a good working relationship with satellite office management teams and attend their monthly meetings.
• Meet with referring physicians to increase business.
• Assist patients with office, facility, and anesthesia billing issues.
• Resolve patient issues in‑person or over the phone.
• Work closely with endoscopy centers on efficiency reporting and staffing needs.
• Prepare monthly reports for office and facility utilization to maximize efficiency and productivity.
• Maintain physician numbers to meet HITECH and AGA requirements.
• Review résumés and interview applicants for staffing needs.
• Retain employee files documenting personal data, reference checks, compensation, benefits, payroll information, attendance, performance reviews or evaluations, and termination details.
• Support staff during staffing shortages by answering phones, chart preparation, scheduling, and rooming patients.
• Credential all providers for associated hospitals and surgery centers.
• Ensure correct billing for outpatient and inpatient charges for providers.
• Ensure provider licenses are renewed in a timely manner and remain current.
• Travel between locations as needed.
• Perform other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Education: Bachelor’s degree preferred.
• Experience: Minimum of three to five years in medical office management; experience in internal medicine or gastroenterology preferred.
• Performance Requirements:
  • Knowledge of clinic policies and procedures.
  • Knowledge of medical terminology and insurance practices.
  • Knowledge of computer programs and applications.
  • Knowledge of CPT and ICD‑10 coding.
  • Knowledge of managed care, Medicare, and Medicaid guidelines.
  • Skill in effective personnel management, including training staff and delegating duties.
  • Skill in written and verbal communication.
  • Ability to work effectively as a team member with physicians and other staff.
  • Ability to flexibly respond to changing demands.
  • Ability to plan, organize, prioritize, and direct the work of others.
  • Ability to sort and file materials correctly by alphabetic or numeric systems.
  • Ability to establish and maintain effective working relationships with patients, employees, and the public.
  • Prior experience interviewing candidates and determining staffing needs.
  • Experience credentialing physicians and mid‑level providers.
  • Experience managing patient issues.