Manager of Team Member Experience

What You Will Get

• 50 percent Dining and Carryout Discount
• 40 percent Retail Wine Discount
• 20 percent Discount on Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
• 401(k) with Company Match
• Health & Flexible Savings Accounts
• - Health and Dependent Care
• Long-Term Disability; Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Parental Leave
• Paid Time Off
• Access to Team Member Relief Program
• Wellness and Mental Health Support
• "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Team Member Rewards, Milestone Recognition and Referral Bonuses
• Career Development Opportunities

How You Will Succeed

• Show Up Ready: Prepare thoroughly, stay sharp, and start strong.
• Maintain applicant tracking systems and ensure internal job postings are visible.
• Ensure onboarding and offboarding processes are timely, organized, and positive.
• Own What You See: Take responsibility, jump in, and do what needs to be done.
• Collaborate with trainers and managers to ensure training programs are executed and standards are met.
• Drive the new-hire onboarding check-in process to ensure department managers conduct 2-week and 45 day check-ins.
• Track and analyze time-in-position data and identify training and development opportunities.
• Stay in Sync: Communicate often, move with your team, and keep service flowing.
• Attend Community and manager meetings to stay aligned with team needs.
• Observe new Team Members on shift and provide feedback to support success.
• Partner with department managers and HR to coordinate leaves of absence and return-to-work transitions.
• Share engagement and retention insights with the GM and Area Director.
• Partner with managers to identify internal talent for hourly leadership roles.
• Make It Personal: Be genuine, listen well, and tailor the experience.
• Conduct Stay Interviews and gather feedback to improve the Team Member experience.
• Provide guidance on Paylocity functions and benefits utilization.
• Add a Touch: Go beyond the expected to create memorable moments.
• Coordinate charity events and community involvement opportunities.
• Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates.
• Coordinate celebrations, events, and milestones.
• Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates.
• Coordinate celebrations, events, and milestones.
• Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates.
• Coordinate celebrations, events, and milestones.

Qualifications

• Must represent Cooper's Hawk Values
• Must be at least 21 years of age
• Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery & Restaurants or have previous management experience with another restaurant concept
• Must have a passion for hospitality
• Must have knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant
• Must have clear communication and strong interpersonal and leadership skills
• Must be able to multi-task and work effectively in a fast-paced environment
• Must maintain basic knowledge of first aid and handling emergencies
• Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays
• Must be able to perform essential functions to company standards with reasonable accommodation
• Must be able to read, write and understand English
• Must be able to lift and carry up to 50 lbs
• Must be able to stand for at least 10 hours per shift
• Must have the ability to work 50-60 hours per week
• Must have the ability to work flexible shifts and schedules, inclusive of weekends and some holidays

Company Overview

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.