Manager of Tax Administration

About the role

Manager of Tax Administration oversees daily operations to ensure alignment with departmental objectives and organizational priorities, manages and directs staff to maintain efficient workflows, develops and evaluates operational strategies, monitors performance metrics, collaborates with leadership and cross‑functional teams, and performs other job‑related duties as required. This position is part of the Central Collection Agency (CCA), Division of Taxation, and supports CCA’s mission of providing comprehensive municipal income tax administration and collection services to its member municipalities. It serves as a key member of the agency's leadership team, providing high‑level administrative, operational, and fiscal support to the Income Tax Administrator, assisting in the planning, coordination, and implementation of agency‑wide initiatives while overseeing administrative and fiscal support functions, and working collaboratively with department management staff to advance organizational goals, improve operational effectiveness, and ensure efficient delivery of services to member municipalities and taxpayers. This vacancy is to replace the previous Assistant Income Tax Administrator.

Responsibilities

• Oversee daily operations to ensure alignment with departmental objectives and organizational priorities.
• Manage and direct staff to maintain efficient workflows, ensuring productivity and high‑quality outcomes.
• Develop, implement, and evaluate operational strategies, procedures, and best practices to improve efficiency and effectiveness.
• Monitor performance metrics and identify opportunities for process improvement.
• Collaborate with leadership and cross‑functional teams to support departmental initiatives.
• Assist in the planning, coordination, and implementation of agency‑wide initiatives while overseeing administrative and fiscal support functions.
• Work collaboratively with department management staff to advance organizational goals, improve operational effectiveness, and ensure efficient delivery of services to member municipalities and taxpayers.
• Perform other job‑related duties as required.

Requirements

• Bachelor’s degree required.
• Substitution: Two (2) years of any equivalent combination of education, training, and experience may substitute for each year of college education lacking.
• Six (6) years of full‑time management experience required.
• Four (4) years of demonstrated leadership experience.
• Strong critical thinking and analytical skills, with the ability to identify process inefficiencies and implement effective solutions.
• Excellent written and verbal communication skills.
• Valid State of Ohio Driver’s License required.

Skills

• Previous experience in accounting and/or aspects of the accounting field.
• Previous experience in income taxes, and more specifically, municipal income taxes.
• Previous experience in municipal finance.
• Ability to maintain confidentiality of sensitive taxpayer information.
• Ability to adapt to a changing environment and handle multiple priorities simultaneously.
• Ability to effectively communicate across and with multiple layers of the Division, City, and/or external parties.
• Strong interpersonal skills, including active listening, teamwork, responsibility, dependability, flexibility, and motivation.
• MPA, MBA, or graduate degree preferred.

Benefits