Manager of Student Affairs
About the role
The Division of Student Affairs seeks a Manager of Student Affairs to manage the operations of the Division and provide student support, serving as a visible ambassador of the institution, representing the division through a professional, organized, and service-oriented approach when working with students, families, faculty, and campus partners. This is an in-person on campus position.
Responsibilities
Develop and implement high impact initiatives that support student success and retention, particularly for first-year and high-risk student populations.
Develop proactive outreach strategies to support high-risk students and students of concern, connecting them with appropriate campus resources and coordinating follow-up to promote academic persistence.
Collaborate with campus partners on the CARE Team to identify students who may benefit from early intervention and ensure appropriate referral pathways are in place.
Serve as a hearing officer to uphold institutional policies related to student conduct and community standards.
Oversee the administration and response to the Student Affairs documented absence procedure; escalating student absence requests as appropriate.
Serve as a key resource for addressing student concerns, challenges, and barriers to success.
Serve as the point person for the Colleges of Fenway collaborating on programming opportunities.
Operation and Administrative Support
Oversee the administration of professional development processes for divisional staff, including coordinating requests, ensuring compliance with institutional guidelines, and tracking participation.
Review and process professional development requests and associated documentation, ensuring accuracy, appropriate approvals, and alignment with divisional priorities.
Collaborate on educational programs and workshops for the campus community on topics of bias related incidents and meet with students regarding complaints of incidents of bias.
Prepare materials, presentations, and logistical support for institutional programs and initiatives where Student Affairs participation is required.
Participate in the departmental and divisional on-call rotation to respond to student-related concerns, incidents, and emergencies outside of regular business hours.
Requirements
A Master’s degree in Higher Education Administration, Student Affairs, Social Work, or a related field.
3+ years of progressively responsible experience in student affairs or student services.
Demonstrated experience in program development, student engagement, and supervision.
Strong interpersonal, organizational, and communication skills.
Preferred
Knowledge of student development and best practices in higher education.
Experience managing budgets and departmental operations.
Physical Requirements
Typical office or administrative working conditions.
Staff is not exposed to adverse environmental conditions.
Work is primarily sedentary in nature; there are no special physical demands.
Must be able to lift and carry up to 10 lbs.
Must be able to talk, listen, and speak clearly on telephone.
Benefits
Competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan.