MANAGER OF SECURITY COMMUNICATIONS CENTER

Number of positions: 1 (additional vacancies possible pending budget approval). Starting salary: $85,548.00.

About the role

Under direction, manages staff and work operations at either O’Hare or Midway Airport’s Security Communications Center, monitoring airport communications relating to security and public safety activities.

Responsibilities

• Directs and coordinates the activities of a Communication Center at an assigned airport (e.g., O’Hare or Midway) to ensure that safety and security communications conform to federal, state, and municipal guidelines.
• Directs Shift Supervisors responsible for monitoring airport communications relating to security and public safety activities and overseeing an assigned shift of Aviation Communications Operators engaged in receiving calls and dispatching requests for police, security/access control, fire suppression, and emergency medical services.
• Serves as a liaison with other departmental sections, safety and security organizations, airlines, and governmental agencies about the functions and operations of the Communication Center.
• Oversees the initiation of page notifications to inform designated management personnel including key department heads, city officials, airline representatives, and Transportation Security Administration (TSA) officials of emergency situations or hazardous weather conditions affecting airport facilities airside and landside operations.
• Directs data processing and computer programming activities to ensure quality, relevancy, and timeliness of data.
• Collects and analyzes data and statistics of communications system management. Develops strategies and procedures to improve the overall efficiency of access control, dispatching, and data processing equipment related to operations.
• Directs the response to emergency situations or escalated calls for public safety services, following established protocols and directing staff to ensure a coordinated response from police, fire, and security responders.
• Manages and participates in the development of section activity reports.
• Manages emergency response incidents ensuring all pertinent parties (e.g., police, fire, security) are notified.
• Assists in the development and implementation of protocols and standard operating procedures for dispatching operations and monitors work operations to ensure efficient use of resources.
• Writes performance evaluations; issues counseling forms/disciplinary actions; and responds to employee complaints and grievances.
• Assists in establishing performance measures, productivity, and quality work standards.
• Oversees the training of staff on operating work procedures and the use of communications and dispatch systems, radios, and other computerized equipment.

Requirements

• High School Diploma or equivalent certificate (GED), plus five (5) years of work experience in dispatching security or emergency services calls to public safety or security personnel, of which one (1) year is in a supervisory role related to the responsibilities of the position.
• Must obtain Emergency Medical Dispatch certification from the State of Illinois within six months of hire.
• Must obtain Law Enforcement Agencies Data System (LEADS) certification from the State of Illinois within six months of hire.
• Must pass a drug screen and a background investigation.
• Must pass an airport background check and a Security Threat Assessment (STA).
• Must be flexible for early and/or late meetings and weekends.
• This is a 24/7 on-call operation, based on operational needs.
• A valid driver’s license from the State of Illinois is required.

Schedule

• Location: Chicago Department of Aviation – 10601 W. Higgins
• Days: Monday - Friday
• Hours: 8:30 p.m. – 4:30 a.m.

Pay

Starting salary: $85,548.00.