Manager of Recruiting Operations

Manager of Recruiting Operations, RMG About The Role The Manager of Recruiting Operations reports to the CEO and is responsible for managing operations for the Resource Management Group. This person will be accountable for leading the recruiting team, efficiently allocating resources, continuously improving productivity, and ensuring alignment with sales. They are less focused on day-to-day task execution and more focused on building scalable recruiting processes, driving recruiter development, and implementing operational improvements that enhance both efficiency and client service delivery. This role is critical in ensuring our recruiting function consistently meets business needs, scales effectively, and delivers an exceptional client and candidate experience. Key Responsibilities Team Leadership & Development This position will oversee a recruiting team (up to 10 employees). Responsibilities include recruiting, training, and evaluating team members, and handling performance issues in accordance with company policies when necessary.Foster a collaborative, accountable, and growth-oriented team culture. Process Improvement & Operational Excellence Develop and implement strategies for effective resource allocation and management to meet organizational needs.Demonstrated ability to improve processes, implement best practices, and lead change initiativesEvaluate, update, and implement recruiting processes that improve efficiency, effectiveness, and scalability of talent delivery.Identify bottlenecks and inefficiencies; propose and implement solutions aligned with best practices.Develop standardized workflows, playbooks, and training documentation for recruiting and client support.Lead recruiting-related projects (system rollouts, process redesigns, training initiatives) from identification and design through implementation. Metrics & Reporting Monitor and analyze KPIs such as fill rate, time-to-submit, submittal-to-interview ratio, and recruiter productivity.Prepare and present operational reports and capacity forecasts to leadership, providing insights and proactively using data to recommend strategies for process and system improvement, anticipate hiring demand, and adjusting team capacity accordingly.Build dashboards to monitor performance and highlight trends. Technology & Tools Continuously research, evaluate, implement, and manage recruiting technologies (e.g. Ceipal ATS, Elly AI, and other automation tools/ platforms) to streamline workflows.Train and support the team on effective use of tools and new systems. Cross-Functional Collaboration Collaborate with sales, department heads, and key stakeholders to understand resource requirements and ensure alignment with client expectations.Serve as an operational bridge between recruiting and client services to ensure seamless communication and delivery.Oversee relationships with external vendors and partners, ensuring service levels and contractual obligations are met. Compliance: Ensure adherence to company policies, industry regulations, and best practices. Other duties as assigned. Qualifications & Education Requirements Bachelors Degree in Business or equivalent experience 5+ years of experience in recruiting operations, recruiting management, or related leadership role within staffing or agency environments. Proficiency with Microsoft Office, especially Teams and Excel, as well as ATS, CRM, and recruiting technologies. Business analytics experience (e.g. Power BI, Tableau, etc.) a plus. Proven success in managing recruiting teams, developing recruiters, and delivering on hiring targets. Strong analytical skills with experience creating, tracking, and interpreting recruiting metrics. Natural curiosity; must be willing and able to learn and implement new tools & platforms. Excellent organizational and project management skills, with the ability to handle multiple priorities. Strong communication and interpersonal skills, with a positive, forward-thinking, collaborative, and client-focused mindset. Preferred Skills & Knowledge Familiarity with client-facing operations or client success functions. Track record of successfully leading technology adoption and change management initiatives. Certification in a process improvement (e.g. Six Sigma) and/or project management (e.g. Agile) methodology.