MANAGER OF PROGRAM OPERATIONS, Custodial Services

About the role

This role will oversee custodial operations that support a large, mission-driven campus environment. The manager will set service standards, drive accountability through inspections and feedback, and coordinate closely with maintenance partners to keep facilities running smoothly. This position also provides inclusive leadership to a diverse team, helping ensure safe, high-quality service delivery and effective use of program resources.

Responsibilities

• Lead and manage custodial operations, ensuring high service quality.
• Implement operational plans and service standards based on organizational priorities.
• Monitor performance through inspections and customer feedback.
• Coordinate with maintenance teams for timely issue resolution.
• Provide inclusive leadership to a diverse workforce and oversee staff development.
• Ensure compliance with institutional policies and safety standards.
• Manage program budgets and develop operational reports.

Qualifications

• Bachelor's degree and two years of supervisory experience.
• Strong organizational and problem-solving skills with sound judgment.
• Experience contributing information to fixed budget determination.
• Customer service experience and ability to work in diverse environments.
• Proficient in Microsoft Outlook, Word, Excel, and data entry.
• Experience inspecting buildings for cleaning needs and assigning tasks.
• Physical ability to lift up to 35 lbs. and walk for extended periods.

Benefits

• Comprehensive healthcare and wellness programs.
• Generous paid time off and holiday schedule.
• Tuition waiver for staff and dependents.
• Retirement plan options with employer contributions.
• Access to professional development and training opportunities.

Location: Seattle, WA - US based candidates only, no visa sponsorship available

Compensation: $960,048 – $1,020,096 annually