Manager of Program Management

About the role

The role involves managing customer relationships, providing technical support, and implementing new software solutions.

Responsibilities

• Manage customer relationships and resolve issues promptly.
• Provide technical support to customers via phone and email.
• Implement and train team members on new software solutions.
• Conduct regular training sessions for team members.

Requirements

• Bachelor’s degree in Computer Science or related field.
• At least 2 years of experience in IT support or a similar role.
• Strong problem-solving skills and excellent communication abilities.
• Proficiency in Microsoft Office Suite and CRM systems.

Qualifications

• Experience with customer relationship management tools.
• Knowledge of common IT troubleshooting techniques.
• Ability to work independently and manage multiple tasks simultaneously.

Skills

• Customer service skills.
• Technical problem-solving skills.
• CRM system proficiency.
• Software implementation and training.

Benefits

• Flexible working hours.
• Competitive salary package.
• Professional development opportunities.
• Health insurance benefits.

Pay

$50,000 per year.

Schedule

Full-time, Monday to Friday, 9 AM to 5 PM.