Manager of Pharmacy Analytics and System Support

Lead, Mentor, and Manage

Lead, mentor, and manage a team of pharmacy data analysts and first-line systems support staff, fostering a culture of collaboration, accountability, and continuous improvement.

Oversee Data Analytics Projects

• Develop and deliver pharmacy-specific data analytics projects, including medication utilization trends, inventory management, patient safety metrics, and operational efficiency reports.

Systems Support Operations

• Manage the day-to-day operations of the first-line systems support team, ensuring timely resolution of technical issues related to pharmacy systems, such as electronic health records (EHR), pharmacy management systems, and automated dispensing systems.

Data and Technology Needs

• Collaborate with pharmacy leadership and clinical staff to identify data and technology needs, translating them into actionable plans for the team.

Process Improvement

• Develop and implement processes, tools, and best practices to improve the efficiency and effectiveness of both data analytics and systems support functions within the pharmacy department.

Compliance and Reporting

• Ensure compliance with pharmacy-specific regulatory requirements, including HIPAA, DEA, and state board of pharmacy regulations, in all data and system-related activities.
• Prepare and present reports on team performance, project progress, and key insights to pharmacy leadership and other stakeholders.

Liaison Role

• Act as a liaison between the pharmacy department and IT teams to ensure seamless integration and functionality of pharmacy systems.

Minimum Qualifications

• Bachelor’s degree in Data Science, Pharmacy, Information Technology, Healthcare Administration, or a related field.
• Minimum of 5 years of experience in data analytics, IT support, or a related field, with at least 2 years in a leadership role, preferably in a pharmacy or healthcare setting.

Required Skills and Abilities

• Strong leadership and team management skills, with experience supervising technical staff in data analytics and IT support roles, preferably in a healthcare or pharmacy setting.
• Proficiency in data analytics tools and platforms (e.g., SQL, Python, R, Tableau, Power BI) and a solid understanding of data visualization and reporting best practices.
• Familiarity with pharmacy systems and technologies, such as electronic health records (EHR), pharmacy management systems, automated dispensing systems, and inventory management tools.
• Knowledge of pharmacy operations, including medication dispensing workflows, inventory management, and regulatory compliance requirements.
• Excellent problem-solving and critical-thinking skills, with the ability to analyze complex issues and develop effective solutions.
• Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical pharmacy staff and leadership.
• Prioritize multiple priorities, meet deadlines, and adapt to changing business needs in a fast-paced healthcare environment.
• Knowledge of data governance, data security, and compliance standards, particularly as they relate to HIPAA and patient privacy.
• Experience with project management methodologies and tools (e.g., Agile, Scrum, Jira, Trello) is a plus.

Dana-Farber Cancer Institute

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$133,800.00 - $151,200.00