Manager of Paralegal Services

Key Responsibilities

• Provide day-to-day leadership, coaching, mentoring, and performance management for the firm's paralegals.
• Foster a collaborative, accountable, and client-focused culture.
• Support employee engagement, succession planning, and career development initiatives.
• Partner with Human Resources on employee relations, performance management, and talent development.
• Monitor utilization, workload, productivity, and staffing across offices and practice groups.
• Promote firmwide resource optimization through cross-office and cross-practice utilization, workload balancing, and capacity management.
• Cook up staffing for significant matters, transactions, trials, arbitrations, and special projects.
• Partner with attorneys and practice group leaders to align staffing resources with business needs and client demands.
• Analyze utilization and performance metrics to identify trends, capacity needs, and operational opportunities.
• Develop and oversee training, mentoring, and professional development programs.
• Promote knowledge sharing and best practices across offices and practice groups.
• Assist with the implementation of departmental policies, procedures, and service standards.
• Evaluate workflows and recommend process improvements that enhance efficiency, consistency, and service delivery.
• Serve as a liaison among attorneys, practice group leaders, Human Resources, and administrative departments to ensure responsive, high-quality support.

Qualifications

• Minimum of seven years of law firm or corporate legal department experience, including substantial paralegal experience.
• Minimum of three years of leadership or management experience.
• Demonstrated success leading legal professionals in a multi-office environment.
• Experience with workforce planning, utilization management, workflow coordination, and performance management.
• Strong written, verbal, interpersonal, organizational, analytical, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced professional services environment.

Preferred Qualifications

• Paralegal certificate.
• Experience within an Am Law 200 firm or other large professional services organization.
• Experience with legal operations, departmental management, project management, or process improvement initiatives.

Requirements

• Bachelor's degree.
• Ability to maintain a hybrid work schedule as determined by business needs.
• Occasional travel is required.