Manager of Interlibrary Delivery Services (IDS)

About the role

This position is designated as Act 93 - Tier D with a salary range starting at $85,012. Salary can increase based upon education and relevant work experience. The position is located in Doylestown, PA and is an in-person role.

A Manager of Interlibrary Delivery Services (IDS) serves as the executive leader of a nonprofit organization, the Interlibrary Delivery Service of Pennsylvania, and is responsible for overseeing operations, advancing strategic priorities, and ensuring high-quality services for members.

Responsibilities

• Serve as the executive leader of the Interlibrary Delivery Service of PA, overseeing all operations of the 501(c)3 and ensuring alignment with the mission, strategic priorities, and direction established by the IDS Board of Directors.
• Coordinate and support the work of the IDS Board of Directors and its committees, including agenda development, meeting logistics, minutes, official records, and communication; serve as the primary liaison between the IDS Board of Directors and membership.
• Lead all interactions with delivery service providers, including contract negotiation, performance monitoring, issue resolution, and continuous improvement of shipping and service operations.
• Direct the recruitment, onboarding, and retention of members; ensure high-quality customer service; maintain consistent communication channels; and supervise systems for managing member data and outreach.
• Oversee the IDS Administrative Assistant responsible for day-to-day client support and bookkeeping; ensure accurate financial management, including accounts receivable and accounts payable.
• Monitor organizational finances, including bookkeeping, cash flow, investments, and budgeting; prepare and present financial and narrative reports to the IDS Board of Directors and external agencies; and ensure completion of audits and IRS filings.
• Lead the design, implementation, and continuous improvement of the organization’s website and online member portal, including member databases, self-service tools, and communication platforms.
• Develop, curate, and disseminate training materials and resources related to interlibrary loan and delivery services; support members in implementing best practices and improving operational efficiency.
• Develop and execute marketing strategies to expand membership and visibility; represent the organization at conferences and professional events as both a vendor and presenter; and promote services through targeted outreach.
• Analyze operational data, member feedback, and industry trends to inform decision-making; lead initiatives to improve services, increase efficiency, and enhance member value.

Requirements

• Regular attendance and reliable on-site presence.
• Ability to manage multiple priorities, maintain confidentiality, exercise sound judgment, and respond appropriately to operational, personnel, student, behavioral, safety-related, or emergency situations.

Qualifications

• Bachelor’s Degree Required.
• Master’s Degree Preferred.
• Experience with state libraries or academic libraries preferred.
• Knowledge of QuickBooks preferred.
• Knowledge of business and financial operations required.
• Experience working in a public, educational, or library environment is preferred.

Skills

• Ability to communicate and interact effectively with students, staff, families, community partners, vendors, and outside agencies in a professional, collaborative, and supportive manner.
• Ability to hear and interpret verbal communication, environmental sounds, alarms, and other safety-related alerts.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

Citizenship or work authorization to work in the United States required.

Pay

Salary range starting at $85,012. Salary can increase based upon education and relevant work experience.

Schedule

This is a full-time, 260-day calendar position. Days and hours of work are generally Monday through Friday from 8:30 a.m. to 4:30 p.m.; however, hours may vary based on district assignments, program needs, meetings, training, or organizational priorities. Occasional evening and/or weekend work may be required as job duties demand.