Manager of Instructional Design (Manager, Design & Delivery, Software/System Application Training)

Responsibilities

• Ensures effective training delivery of classroom, web-based and one-on-one training to technical staff.
• Leverages advanced knowledge of products, operational workflows, and clinical work, and implements frequent application enhancements into each curriculum trained.
• Approves and implements updates and optimizations for multiple applications in support of organizational strategic initiatives to end-users.
• Proactively monitors end-user support during system go-lives, content, and annual application upgrades and considers others' recommendations on improving end-user system proficiency and addressing end-user system issues.
• Oversees analysis of client business processes and functional application requirements and plans next steps based on findings.
• Provides problem resolution of highly complex information systems related issues and addresses wide range of concerns from end-users, clinical, and training personnel.
• Evaluates existing application products for feasibility in meeting client requirements and develops recommendations.
• Drives conversations with leaders on the future directions of both business and information processing technology.
• Proactively participates in meetings and conversations regarding product release and tracks and implements any changes in production that affect curricula.
• Works with leadership to plan new business operating models based on product functionality using innovative approaches to Information Technology (IT) solutions.
• Provides developmental opportunities for others; builds collaborative, cross-functional relationships.
• Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
• Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations.
• Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends.
• Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams.
• Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed.
• Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress.
• Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources.
• Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
• Guides other groups within or outside the company by managing consultants executing systems or region-wide change initiatives, region-wide culture change programs, and performance initiatives.
• Manages the design and development of trainings by monitoring the creation and implementation of up-to-date complex content, ensuring curriculum accuracy, and leading troubleshooting as needed; selecting training methods and developing programs to implement; validating training objectives for education modules, authoring and overseeing the revision of training modules and supporting materials; identifying and managing the prioritization of mainly long-term learning goals and ensuring objectives are in alignment with strategic business units goals; and managing the implementation process of alternative training techniques, procedures, and/or methods while providing recommendations to improve programs.
• Affords assessments of programs training needs by managing complex and more in-depth needs assessments for individuals and groups.
• Affords assessments of process improvement of trainings by utilizing advanced processes, methodologies, and performance measures to evaluate the effectiveness of programs to continuously improve organizational performance.
• Oversees completion of projects by overseeing execution of complex program plans, including scope identification and management, schedule, inter-dependencies, and resource forecast.
• Drives the refinement of training and delivery by overseeing the implementation of research of training norms and industry standards within assigned area(s); and supervising research efforts in training/education programs to improve stakeholder activities and enhance personnel growth and development.
• Leads effective training delivery by managing the training delivery of programs (e.g., orientation, customer service, and supervisory skills); modeling the application of adult learning principles, consulting with leaders, assessing trends, and creating novel processes to improve training delivery; overseeing the evaluation of training and approving next steps based on results of the application of skills, knowledge, and training objectives; presenting gathered feedback and recommendation to senior leaders about training results and planning next steps; and managing trainers delivering long-term complex training by providing guidance on training delivery.

Requirements

• Minimum three (3) years of experience in a leadership role with or without direct reports.
• Bachelor’s Degree in Education, Management, Organizational Development, Behavioral Science, or a directly related field AND minimum six (6) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field, OR Minimum nine (9) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field.
• Knowledge, Skills, and Abilities (KSAs): Written Communication; Content Development; Consulting; Coordination; Program Development; Project Management; Quality Assurance Process; Research and Development (R&D); Curriculum Development; Adult Learning Theory; Presentation Skills; Internal Communications; Storytelling; Knowledge Management; Learning Measurement; Business Relationship Management; Relationship Building.
• Four (4) years of experience with eLearning development tools and virtual learning technologies.
• Four (4) years of Epic Systems software experience and/or electronic medical record system (EMR) experience.
• Three (3) years of experience in developing and conducting training programs on a variety of subjects.
• Master’s Degree in Human Resources, Education, e-Learning, Training Technology, or a directly related field AND four (4) years of experience in a related field.

Qualifications

• Minimum three (3) years of experience in a leadership role with or without direct reports.
• Bachelor’s Degree in Education, Management, Organizational Development, Behavioral Science, or a directly related field AND minimum six (6) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field, OR Minimum nine (9) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field.
• Knowledge, Skills, and Abilities (KSAs): Written Communication; Content Development; Consulting; Coordination; Program Development; Project Management; Quality Assurance Process; Research and Development (R&D); Curriculum Development; Adult Learning Theory; Presentation Skills; Internal Communications; Storytelling; Knowledge Management; Learning Measurement; Business Relationship Management; Relationship Building.
• Four (4) years of experience with eLearning development tools and virtual learning technologies.
• Four (4) years of Epic Systems software experience and/or electronic medical record system (EMR) experience.
• Three (3) years of experience in developing and conducting training programs on a variety of subjects.
• Master’s Degree in Human Resources, Education, e-Learning, Training Technology, or a directly related field AND four (4) years of experience in a related field.

Skills

• Written Communication
• Content Development
• Consulting
• Coordination
• Program Development
• Project Management
• Quality Assurance Process
• Research and Development (R&D)
• Curriculum Development
• Adult Learning Theory
• Presentation Skills
• Internal Communications
• Storytelling
• Knowledge Management
• Learning Measurement
• Business Relationship Management
• Relationship Building

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.