Manager of Enterprise IT Infrastructure

About the role

MGS is seeking a Manager of Enterprise IT Infrastructure to lead the enterprise infrastructure function and be accountable for shared infrastructure services globally. The role oversees architecture, standards, and operations for data centers, servers, storage, networking, cloud services, telecommunications, security platforms, endpoint management, and data protection. The manager partners with regional IT, applications, cybersecurity, business stakeholders, and leadership to align infrastructure services with MGS priorities and leads multiple infrastructure initiatives and projects.

Responsibilities

• Lead the enterprise infrastructure function and manage, coach, and develop assigned infrastructure professionals.
• Own enterprise infrastructure service performance, capacity, lifecycle, recoverability, scalability, and service levels.
• Develop and recommend infrastructure strategy, architecture, standards, and roadmaps aligned with enterprise IT strategy, cybersecurity requirements, application needs, and regional business priorities.
• Oversee and manage enterprise‑wide IT infrastructure including data centers, servers, storage, networking, cloud services, telecommunications and unified communications, endpoint management, and shared infrastructure platforms.
• Monitor infrastructure performance and capacity, and lead resolution of significant incidents and recurring problems, including root‑cause analysis and corrective action.
• Research and recommend technologies and approaches that improve infrastructure services.
• Design and document infrastructure architectures and technical solutions consistent with enterprise direction and standards.
• Standardize infrastructure solutions across MGS and document justified exceptions.
• Operate and maintain infrastructure security controls, including firewalls, network security, endpoint security, hardening, patching, and related compliance controls.
• Maintain data‑protection, backup, and disaster‑recovery capabilities and support business‑continuity planning and testing.
• Manage infrastructure assets throughout their lifecycle, including standards, inventory, refresh planning, and retirement.
• Lead infrastructure procurement, including requirements definition, vendor selection, contract negotiation, and cost management.
• Manage relationships with infrastructure vendors, service providers, consultants, and other support partners.
• Lead modernization of cloud, hybrid, and on‑premises infrastructure.
• Partner with regional IT leaders on infrastructure requirements, priorities, recurring issues, and planned business changes.
• Communicate significant infrastructure incidents, risks, planned changes, roadmaps, and service performance to affected stakeholders.
• Coordinate major infrastructure changes with regional IT, applications, cybersecurity, and business stakeholders.
• Maintain an understanding of business processes, operating requirements, and technology dependencies across locations.
• Stay current on relevant technology trends and share significant developments with IT leadership.
• Prepare infrastructure progress, performance, budget, forecast, and risk reports for management.
• Assess the need for infrastructure equipment, software, subscriptions, and services.
• Document and represent assigned work through change‑control and governance processes.
• Document key infrastructure systems, configurations, standards, processes, and procedures.
• Perform any other duties as assigned.

Qualifications

• Bachelor’s degree in computer science, a related discipline, or equivalent experience + education.
• 8+ years of experience in IT infrastructure, including data centers, enterprise networking, servers, storage, cloud infrastructure, and security‑related responsibilities.
• 1+ years of experience leading IT infrastructure teams.
• Experience with a regulated medical business is preferred.
• Familiarity with the ITIL framework and IT service‑management practices.
• Proven experience in vendor management, including contract negotiation and performance oversight.

Skills

• Deep technical expertise in Microsoft technologies, virtualization, enterprise networking, cloud environments, endpoint management, and related infrastructure technologies.
• Experience overseeing firewalls, endpoint security, backup and recovery platforms, and disaster‑recovery planning and execution.
• Strong people‑management and organizational skills.
• Ability to manage and contribute to multiple projects concurrently.
• Analytical, troubleshooting, and critical‑thinking abilities.
• Excellent oral and written communication skills; effective collaboration across IT functions, regions, business partners, and external providers.
• Knowledge of industry‑standard practices and regional data‑protection and cybersecurity requirements.
• Familiarity with modern data‑protection and backup platforms supporting business continuity and disaster recovery.

Benefits

MGS offers a competitive salary and a comprehensive benefit package.

About MGS

As a global provider of healthcare manufacturing solutions, MGS delivers robust end‑to‑end solutions combined with strong customer focus and agile collaboration. The company serves leading Pharma, Diagnostic, and MedTech innovators from 12 strategically located facilities worldwide, transforming pressing challenges into innovations that improve lives. Learn more at www.mgsmfg.com.