Manager of Enterprise AI Success.

For our client, we are seeking a Manager of Enterprise AI Success to join the team of a leader in the Enterprise Technology space. This role will lead a team focused on helping enterprise customers turn AI initiatives into measurable business outcomes. The ideal candidate will coach customer-facing professionals, strengthen executive relationships, and drive retention, renewal, and value realization across a complex portfolio. This position also partners closely with internal teams to improve customer experience, operational rigor, and overall account success. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $200,000 – $245,000 annually Responsibilities Lead and develop a high-performing team of AI Success Managers Guide the team to build trusted relationships with enterprise stakeholders and ensure effective frameworks and action plans Coach AI Success Managers on managing complex accounts, prioritizing tasks, and driving value realization Facilitate the transition of customers from AI concepts to impactful implementations using the company's platform Ensure strong product expertise among team members to assist customers with configurations and product capabilities Strategize and execute customer retention, health, and renewal efforts to expand account value Define and improve success metrics, using data to enhance team performance and customer outcomes Align cross-functionally with Sales, Product, Engineering, Marketing, and Professional Services to optimize customer experience Qualifications 5-7 years of experience in Customer Success, Strategic Account Management, or consulting in a SaaS, AI, or tech environment Proven track record of driving retention and measurable outcomes across enterprise accounts Experience managing a high-volume portfolio of complex customers with prioritization and operational rigor Ability to educate teams on connecting product usage to business results, not just feature adoption Comfortable in technical, AI-driven settings and familiar with SaaS configurations and data analysis Strong strategic thinking skills to structure ambiguous situations into actionable insights Exceptional executive communication skills for building trust with various stakeholders Benefits Comprehensive medical, dental, and vision coverage for you and your family Flexible PTO to accommodate personal needs and life events Paid parental leave for all new parents welcoming a child Retirement savings plan to prepare for the future Remote work setup budget for an efficient home environment Monthly wellness stipend to promote balance and communication In-office meal program and commuter benefits for onsite team members Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.