Manager of Customer Success

About The Company

At BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct. With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency.

Responsibilities

• Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance.
• Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing.
• Implement retention and growth strategies to boost client retention and find account expansion opportunities.
• Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions.
• Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery.
• Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly.

Requirements

• 2+ years of experience managing and building high-performing customer success teams.
• 5+ years of account and client management experience with a strong record of achieving retention and growth targets.
• 5+ years experience with CRM tools, Microsoft or Google Office Suite of products.
• Digital Marketing Experience preferred but not required.
• Must reside in the U.S. for consideration.

Qualifications

• Bachelor’s Degree in business, marketing, or a related field preferred.

Skills

• Demonstrate strong leadership to manage and support a team of account managers, fostering a positive work environment.
• Possess extensive experience in account management, client onboarding, relationship maintenance, and growth in marketing or SaaS.
• Understand digital marketing principles and trends, offering strategic guidance across various channels.
• Excel in building strong client relationships through effective communication and understanding client needs.
• Analyze client performance and feedback to improve satisfaction, develop growth strategies, and identify upselling opportunities.
• Utilize exceptional communication and analytical skills for data-driven decision-making and addressing client issues.

Benefits

• Health Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more.
• Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays.
• Retirement Savings: 401K.
• Parental leave: Inclusive and supportive parental leave policy.
• Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes including Amazon gift cards or other prizes.