Manager of Community Partnerships & Resident Programs

TREK Development Group is a Pittsburgh‑based real‑estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Strengthen Community and Enhance Lives. We value aesthetics, alignment, collaboration, compassion, inclusiveness, quality, commitment, empathy, humility, integrity, and responsibility, embodied in our Hospitality Covenant, which guides daily interactions and community stewardship.

Role Overview

The Manager of Community Partnerships & Resident Programs will implement and coordinate on‑site resident services, develop robust partnerships, and support programs that enhance quality of life for residents of our East Hills properties (313 units). Reporting to the Community Manager, this role focuses on housing stabilization, youth development, employment/workforce development, and health, while fostering resident leadership and community engagement.

Key Priorities

• Collaborate with the Community Manager to support residents in upholding lease obligations and avoiding eviction.
• Enhance overall resident experience and quality of life.
• Build strong, collaborative relationships with community‑serving institutions.
• Increase resident engagement and leadership.
• Support the Director of Resident Services & Community Impact in strengthening on‑site supportive services.
• Understand and meet resident service department KPIs.

Essential Functions

• Coordinate and support all on‑site service providers, ensuring resources, collaboration, and avoidance of service duplication.
• Facilitate communication through regular engagement with residents and staff.
• Conduct outreach to external agencies to bring relevant services on‑site, assisting residents in achieving personal goals.
• Engage residents on‑property to build positive relationships, connect them to one another, and identify community interests and needs.
• Provide direct support to residents by linking them to external resources for lease obligations, rent delinquency, recertification, and personal/social challenges.
• Participate in annual unit inspections, conduct pre‑inspection outreach, and follow up with residents receiving failing or below‑average housekeeping scores.
• Champion the Hospitality Covenant by modeling respectful behavior, inspiring others, and holding staff and residents accountable.
• Interpret lease and community guidelines for residents and facilitate communication between management and residents to resolve issues.
• Plan and host regular community gatherings that are engaging, inclusive, and foster belonging.
• Organize at least 11 educational events per year on topics relevant to resident needs.
• Develop resident leaders by encouraging and supporting resident‑led initiatives.
• Lead a recurring lease‑education and eviction‑prevention program.
• Submit written summaries of urgent incident follow‑ups to the Community Manager within 48 hours.
• Compile monthly and annual reports of resident services activity.
• Attend property management team meetings and contribute positively.
• Maintain accurate case notes, data entry, and service records.
• Perform other duties as assigned.

Education & Experience

• Bachelor’s degree in a helping profession (required); Master of Social Work (preferred).
• 2–3 years of experience in supportive services, case management, social work, community outreach, or related roles—preferably in affordable housing, property management, or nonprofit settings.
• Proven experience coordinating resident services and collaborating with external agencies and community partners.
• Demonstrated ability to engage diverse populations and support residents facing housing stability, financial, or social challenges.
• Experience planning and facilitating community events, educational workshops, or resident‑leadership initiatives.
• Familiarity with lease compliance, eviction prevention, and housing regulations (highly desirable).
• Strong communication, conflict‑resolution, and organizational skills.

Physical Demands & Work Environment

The employee regularly moves around the building or site, travels to property sites, and must meet deadlines. Tasks may require moving equipment weighing up to 20 lb across the site and occasional movement within an office to access file cabinets and office machinery. Reasonable accommodations can be made for individuals with disabilities.

Benefits

• Medical, dental, and vision insurance.
• Employer‑paid long‑term disability.
• Employer‑paid basic life insurance.
• 401(k) with employer contribution.
• Employee Assistance Program (EAP).

Learn more about TREK Development Group at trekdevelopment.com.