Manager of Assessment and Intake

Job Summary

Demonstrates an active concern for all customers (both external and internal) of the hospital by responding to their needs and expectations in a positive and exemplary manner.

Serves as an example for Customer Service and Customer Loyalty principles.

Works with Director of Admissions and Clinical Operations to develop and implement more efficient processes in managing assessment and referral systems.

Demonstrates initiative in providing customer service and resolving problems.

In conjunction with the Director of Admissions and Clinical Operations, supervises Options staff regarding issues of emergency detention, needs assessment, physician relationships, pre-authorization and community referrals.

Supervises transport process between hospitals.

Demonstrates an attitude of teamwork and cooperation.

Utilizes good communication skills in interacting with colleagues and staff and in resolving conflicts.

Attends to disagreements in a professional manner.

Fosters effective communication and problem solving with staff in other departments.

Demonstrates the ability to build consensus and exhibits leadership skills.

Fosters effective communication and a cooperative working relationship with other departments.

Promotes positive relationships and builds morale in the departments.

Integrates organizational and departmental values, mission, and strategic planning.

Continuously assesses and improves the performance of care/services provided by the Departments.

Demonstrates uncompromising ethics and personal integrity by adhering to the highest standards of ethical behavior.

In conjunction with the Director of Admissions and Clinical Operations, coordinates assessment, development, implementation, and evaluation of Departments’ Policies/Procedures and regulatory requirements that will appropriately guide and support the provision of services to be provided.

Affirms compliance within departments with JCAHO, CMS and state regulatory standards.

Under the supervision of the Director of Admissions and Clinical Operations, completes performance management plans within required time frame and includes required attachments.

Effectively manages departmental staff issues related to hiring, terminations and disciplinary actions, consulting with Human Resources as necessary.

Provides a positive environment for employee growth, development, and retention; with open communication throughout the system and effective allocation and utilization of human resources.

Qualifications

• Basic Cardiac Life Support must be obtained within 30 days of employment start date
• Nonviolent Crisis Intervention must be obtained within 30 days of employment start date
• Masters Degree in Psychology OR Counseling OR Social Work OR related field - Required
• Licence (nursing or clinical) - Preferred
• Minimum of five years experience in behavioral health field - Strongly Preferred
• Prior leadership (coordinator/supervisor) - Preferred