Manager, New Business

About The Role

New Business Strategy & Proposal Management: Lead and coordinate new business pursuits, including RFIs, RFPs and proactive opportunities, helping develop proposals that align with client objectives and showcase Zeno's capabilities. Growth Operations & Process Management: Manage the day-to-day new business process, coordinating timelines, deliverables and cross-functional teams while ensuring opportunities move forward efficiently and on schedule. Agency Storytelling & Positioning: Develop compelling capabilities, case studies and proposal materials that communicate Zeno's expertise, integrated approach and differentiated value. Cross-Functional Collaboration: Partner with agency leaders, practice teams and specialty groups across offices to align resources, share best practices and support integrated growth opportunities. Knowledge Management & Business Intelligence: Maintain new business systems, CRM data, case studies and other agency resources to improve visibility, reporting and institutional knowledge. Business Growth & Agency Development: Identify opportunities to strengthen new business processes, improve collaboration and support strategic initiatives that contribute to agency growth.

About You

• 5+ years of experience in business development, project management, agency operations, marketing or a related field within an agency or professional services environment.
• Experience managing new business processes, including RFIs, RFPs, proposals or integrated pitch development.
• Strong understanding of integrated communications, marketing and agency business models.
• Exceptional writing, editing and presentation skills, with experience developing client-ready proposals and business development materials.
• Strong project management and organizational skills with experience managing multiple priorities and deadlines.
• Experience collaborating across cross-functional teams and building alignment among diverse stakeholders.
• Experience managing business development systems, CRM platforms or proposal resources.
• Strong communication and relationship-building skills with the ability to work effectively across offices, disciplines and leadership levels.
• Ability to organize complex information into clear, compelling narratives and actionable plans.
• Collaborative mindset with a passion for continuous improvement, operational excellence and helping teams succeed.

Qualifications

• Experience supporting communications, marketing, advertising or professional services organizations.
• Experience contributing to agency marketing, thought leadership or brand positioning initiatives.
• Familiarity with CRM platforms, proposal management systems or knowledge management tools.
• Experience supporting global or multi-office business development efforts.

Pay

$75,000 - $95,000 USD/yr.

Benefits

• Medical, dental and vision insurance with prescription plans, as well as short and long-term disability.
• Be Kind to Your Mind program: paid subscription to Headspace and access to mental health providers through an employee assistance program.
• Employee resource groups for community sharing and support.
• Generous vacation, paid holidays and self-care time.
• 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach.
• ZenoFit program: monthly allowance for personal wellness activities.