Manager, National Lab/TPA Account

Responsibilities

• Establish productive, professional relationships with key stakeholders and decision-makers within assigned lab/TPA organizations serving as NMC ambassador.
• Engage the existing national lab/TPA clients directly to understand their business needs and develop business solutions to address those needs.
• Monitor and report on outcomes of client and strategic partners ensuring the success of the relationship.
• Act as liaison between lab/TPA and centers to ensure resulting is completed in a timely manner.
• Be responsible for overall account fiscal status, including reconciliation.
• Build and cultivate on-going customer relationships with the lab/TPA client base and high revenue growth accounts targeted by the sales team.
• Work closely with Sales team on the high revenue national lab/TPA accounts by participating in meetings/calls and managing the information needed to secure the business.
• Aid in account and protocol set-up for TPA portals in electronic medical records system.
• Be the lab expert to assist sales team with protocol set up in electronic medical records system.
• Coordinate key client/partner meetings and events.
• Interact with the Center Operations, Medical, Central Billing Offices (CBOs), and Sales leadership teams to resolve national lab/TPA issues and communicate the resolutions.
• Oversee and manage the implementation of new national lab/TPA accounts and maintain the relationship and maintenance for these accounts.

Qualifications

• Demonstrated experience working with large national/regional lab/TPA(s).
• Demonstrated decision making, problem-solving and analytical capabilities.
• Proven track record in leading client strategy, high client retention and satisfaction.
• Proven track record working with cross functional teams for process or operational improvements.
• Knowledge of key healthcare business functions and the standard processes used within them.
• Account management & customer service experience.
• Organizational and multi-tasking skills.
• A critical thinker with strong attention to detail.
• Superior skills interacting with clients and senior level management groups.
• Excellent communication skills - externally and internally.
• Attention to detail and drive to exceed client expectations.
• Computer experience w/Microsoft Office/Microsoft Products.

Requirements

Must reside in Houston, TX

Education/Credentials

• Bachelor’s Degree in business, business administration, or marketing or equivalent experience.
• 3-5 years' experience in healthcare preferred.