Manager, Member Engagement

About the role

The Chamber of Commerce for Greater Philadelphia (The Chamber) seeks a Manager, Member Engagement to join its dynamic team. The role focuses on enhancing member relationships, maximizing renewal rates, and ensuring ongoing value from Chamber investments.

Responsibilities

• Implement standardized member relations processes to foster positive relationships with assigned members.
• Participate in the onboarding process for new members to ensure a smooth transition.
• Identify opportunities to enhance member engagement through relevant Chamber services, programs, and networking.
• Conduct regular outreach to assigned members and address delinquent accounts promptly.
• Develop and implement member satisfaction strategies to increase retention and renewals.
• Maintain membership retention trends and develop initiatives to address potential attrition concerns.
• Act as a liaison between members and Chamber leadership, staff, and volunteers to foster meaningful connections and provide ongoing support.
• Ensure timely and accurate updates to the Chamber’s membership management system regarding all member interactions.
• Represent the Chamber professionally and positively at meetings, events, and ribbon cuttings.
• Prepare membership and retention reports as required by the Director, Membership.

Requirements

• 3+ years of experience in member relations, account management, customer relations, or related experience with a proven track record of retention success.
• Strong relationship-building skills and ability to engage with business professionals.
• Excellent communication and problem-solving abilities.
• Proficiency in CRM software, MS Word, and MS Excel.
• Resident of the greater Philadelphia region.
• Reliable transportation, proof of insurance, and a valid driver’s license.
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and effective management of multiple priorities.

Job Specifications

• Working at the Chamber offers a unique blend of resources and stability, paired with a mission-driven nonprofit environment.
• The role provides access to a wide network of connections, professional development opportunities, and meaningful work that drives regional impact.
• The Chamber fosters a fast-paced, collaborative environment and offers competitive compensation and benefits.
• This role involves a hybrid work environment with a flexible schedule and occasional in-person attendance.

Benefits

• Competitive compensation starting at $65,000 annually, plus performance-based incentives.

Pay

• $65,000 annually

Schedule

• Hybrid work environment with a flexible schedule and occasional in-person attendance.