Manager, Member Engagement

About this position

The Greater Houston Partnership works to make Houston one of the best places to live, work and build a business. As the economic development organization for the region, the Partnership champions growth across 12 counties by bringing together business and civic-minded leaders who are dedicated to the area’s long-term success. Representing more than 900 member organizations and approximately one-fifth of the region’s workforce, the Partnership is the place companies come together to make an impact.

Primary Duties and Responsibilities

• Utilize CRM systems and engagement reporting tools to monitor member engagement, identify retention risks, and support strategic engagement planning.
• Execute onboarding and regular touchpoints for your 200+ portfolio members aimed at planning and monitoring engagement activities.
• Proactively manage member satisfaction and overcome engagement obstacles as they emerge by conducting (directly or orchestrating with leadership) meaningful member engagement activities such as face-to-face meetings with member employees, emails, phone calls, letters, reports, special presentations, and visits.
• Uncover, develop, and track customized engagement plans to support ongoing account growth.
• Work with leadership to develop new programs designed to enhance the engagement and recruitment of executive-level members.
• Contribute to the overall goals of the Member Engagement Division including membership revenue, sponsorships, and special initiative fundraising.
• Understand and articulate the business of the assigned portfolio member and their industry, their industry niche, key roles in the company, key relationships with the Partnership and other member companies and correlate to Partnership value propositions.
• Proactively leverage existing relationships of Partnership leadership and staff to initiate and advance discussions about membership investments and engagement with company leaders.
• Broadly speak about the Partnership and membership with audiences including one-on-one, large groups of employees at a single member company, and groups representing several different member and prospect companies.
• Effectively collaborate with Partnership colleagues, member volunteers, and leaders to create strategies to maximize membership investments.
• Partner with Membership Campaign Manager, Analytics on the annual renewal campaign providing guidance and support to work with primary stakeholders to ensure membership retention.

Requirements

• Strong relationship-building skills with the ability to establish trust and credibility across diverse stakeholder groups, including executive-level leaders.
• Excellent Communicator- using the right communication method both verbally and in writing.
• Consultative- bringing the right people into the decision-making process.
• Project Complexity- handles complexity and prioritizes competing demands effectively.
• Experience with donor management systems or customer relations management systems a plus
• Ability to coordinate, engage, and fully utilize member expertise.
• Professional appearance
• Preference for working with all levels of internal and external contacts.
• Ability to exercise judgment and tact.
• Ability to professionally manage diverse groups of people.
• Preference for fast-paced, goal and team-oriented environment
• Ability to work well under pressure and deadlines, with minimal supervision.
• Self-motivated and directed.
• Ability and flexibility to prioritize and work on multiple assignments.
• Preference for external, direct interaction with members
• Ability to pay attention to detail.
• Proficiency in Windows, Microsoft Word, PowerPoint, Excel, and Outlook

Education Requirements

A Bachelor’s degree preferred.

Required Experience

Minimum of 3 years’ experience in business development, fundraising, marketing, or related field. Experience in portfolio management is strongly recommended, as indicated by the track record of meeting and exceeding performance goals.

Physical Requirements

• Good vision and hearing acuity (with adaptive aids if necessary).
• Manual dexterity and skillful use of computer keyboard.
• Physical exertion includes bending, pushing, standing, and walking. Must be able to move or lift approximately 25 pounds on occasion.

Mental and Aptitude Requirements

• Job requires the ability to hear, see, and talk; analytical, conceptual, problem-solving, planning, and decision-making skills.

Safety Requirements

• Adhere to the office safety policies and procedures.