Manager - Medical Staff Office

About the role

Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Medical Staff Office Manager joining our team, you're embracing a vital mission dedicated to making communities healthier.

Responsibilities

• Oversee daily operations of the Medical Staff Office, ensuring timely, accurate credentialing, reappointment, and clinical privileging processes for Medical Staff and APPs.
• Ensure compliance with The Joint Commission, Centers for Medicare & Medicaid Services, state and federal regulations, Medical Staff Bylaws, and corporate compliance standards, maintaining survey readiness at all times.
• Review, prepare, and validate credentialing and privileging files to ensure completeness, defensibility, and quality prior to committee and governing board review.
• Coverage of Medical Staff committees, including agenda preparation, meeting facilitation, documentation of minutes, tracking follow-up actions, and end-of-cycle privileging processes.
• Serve as a subject matter expert and professional resource to Medical Staff leadership, department chairs, providers, and administration on governance and credentialing matters.
• Manage departmental staff, including training, supervision, performance oversight, and fostering a culture of accountability, professionalism, and service excellence.
• Maintain departmental performance metrics, deadlines, and workflow efficiency, identifying opportunities for process improvement and risk reduction.
• Address physician concerns, complaints, and sensitive matters with professionalism, discretion, and appropriate follow-up.
• Support organizational goals by aligning Medical Staff operations with strategic initiatives and maintaining the department's integral role in the continuum of care.

Requirements

• A high school diploma or equivalent required.
• An associate's or bachelor's degree preferred.
• Minimum of 5 years of experience in a hospital Medical Staff Services department or credentialing verification organization.
• Strong working knowledge of credentialing, reappointment, privileging, Medical Staff governance, and regulatory requirements (TJC, CMS, state, and federal).
• Demonstrated leadership ability with experience supervising staff, managing workflows, and meeting complex deadlines with accuracy.
• Excellent communication skills, professionalism, and discretion when handling confidential and sensitive information.
• CPCS (Certified Provider Credentialing Specialist) and/or CPMSM (Certified Professional Medical Services Management) preferred.
• Current experience with credentialing software (MD-Staff) preferred.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Minimum of 5 years of experience in a hospital Medical Staff Services department or credentialing verification organization.
• Strong working knowledge of credentialing, reappointment, privileging, Medical Staff governance, and regulatory requirements (TJC, CMS, state, and federal).
• Demonstrated leadership ability with experience supervising staff, managing workflows, and meeting complex deadlines with accuracy.
• Excellent communication skills, professionalism, and discretion when handling confidential and sensitive information.
• CPCS (Certified Provider Credentialing Specialist) and/or CPMSM (Certified Professional Medical Services Management) preferred.
• Current experience with credentialing software (MD-Staff) preferred.

Skills

• Strong organizational and administrative skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and meet strict deadlines.
• Proficiency in Microsoft Office Suite.
• Knowledge of healthcare regulations and policies.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

Pay

Commensurate with experience.

Schedule

Full Time - Days

EEOC Statement

Raleigh General Hospital is an Equal Opportunity Employer. Raleigh General Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.