Manager, Marketing

Location: Waterloo, NY

Pay Range: $80,000-$90,000 annually

About the role

The Marketing Manager is responsible for leading the Marketing, Advertising, Public Relations, social media, and Promotions efforts of del Lago Resort and Casino. Assist the Senior Director of Marketing in ensuring the messaging and voice of Advertising and Promotions are consistent with the company’s branding standards and guest service promise. The Marketing Manager ensures all Marketing, Advertising, and Promotions comply with New York State Gaming Commission and Responsible Gaming requisites.

Responsibilities

• Safeguards company assets and adheres to all cage policies and procedures
• Maintains and is held accountable for all funds entrusted on an assigned shift
• Creates teamwork by assisting co-workers with essential functions
• Balances all money transactions and paperwork
• Meets all attendance guidelines of the job and adheres to regulatory, departmental, and company policies
• Adheres to all company policies and procedures, including strict adherence to attendance and appearance guidelines as well as confidentiality
• Handles Team Member and guest financial transactions
• Remains alert for fraud, forged/counterfeit currency, and/or vouchers
• Balances all funds under responsibility and prepares reconciliation reports
• Ensures, at all times, the cash inventory is well secured
• Fills in as Cage Cashier as assigned
• Conducts themselves in a gracious, kind, and warm manner that reflects positively on the company and its core values
• Complies with all laws and regulations, including attending required training sessions and obtaining necessary licenses
• Ensures minors are not allowed to gamble, loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Investigates exceptions, fraud, and potential violations, reporting such instances to appropriate management
• Reports any acts of wrongdoing by Team Members
• Other duties as assigned

Requirements

• Excellent verbal, written, and interpersonal communication skills
• Ability to focus on short- and long-term commitments and stay abreast of a constantly changing advertising environment
• Utilizes traditional and non-traditional advertising to optimize performance of dollars
• Effectively tracks and communicates results from advertising efforts
• Ability to work with a PC, understand and analyze media plans and data, financial reports, produce annual budgets, and monthly Profit and Loss statements
• Exceptional review skills for grammar and content
• Ability to lift 25 lbs
• Ability to work long hours, including nights, weekends, and holidays
• Accurately calculates figures and performs mathematical functions applicable to business needs
• Defines problems, collects data, establishes facts, and draws valid conclusions
• Uses all equipment associated with the position, including computer keyboard
• Interprets and follows through on a variety of instructions furnished in written, oral, diagram, or schedule form
• Resolves problems and conflicts in a diplomatic and tactful manner
• Physically mobile with reasonable accommodations, including ability to push, pull, carry, and lift up to 25 lbs
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas such as confined spaces

Qualifications

Previous customer service experience preferred.