Manager, Managed Services

About Birdeye AI Coworkers for Multi-Location Brands Birdeye builds AI coworkers for multi-location brands. Jay for marketing, Myna for operations, and Robin for customer experience orchestrate AI agents to win AI visibility, book appointments, and drive consistent CX at every location. They run on BirdAI, the Agent OS built on 13 years of multi-location data infrastructure and 3,000+ integrations. BirdAI consolidates every signal, reasons with industry, brand and location context, and acts autonomously or with a human in the loop. Birdeye is trusted by the world's largest multi-location brands across healthcare, dental, restaurants, financial services, auto, retail, and property management. G2 ranks Birdeye #1 in Enterprise Multi-Location Marketing Platforms and named it to the 2026 Best Agentic AI Products list. Learn more at birdeye.com. About The Role Our Managed Services team is the human side of Birdeye for our clients. They respond to reviews, manage social media, keep local listings accurate, and handle the hands-on work that keeps multi-location brands visible and well-reputed. As the Manager, you will lead that team and own the results: hitting SLAs, keeping client satisfaction high, and selling more managed services to our customers. Key Responsibilities Lead the team Hire, coach, and develop a team of specialists covering review response, social media, and listings managementRun regular 1:1s, set clear goals, and build a culture of accountability and ownershipManage staffing, scheduling, and capacity so we can meet current and forecasted client demand Deliver operational excellence Own SLAs for content turnaround, review response time, and listing update cycles, and report on performance consistentlyBuild and run QA processes so every social post, review response, and listing update meets brand guidelines, accuracy standards, and compliance requirementsTrack client satisfaction scores and act on what they tell youStandardize and improve workflows and tooling so the team can scale without losing quality Drive growth Carry a quota for managed services and achieve a 25% close ratePartner with Sales and Account Management to position and sell managed services to existing and new clientsTrack industry trends in social media, local SEO, reputation management, and customer experience, and recommend improvements to our service offerings How We’ll Measure Success SLA attainment across all service linesClient satisfaction scoresQuota attainment and a 25% close rate Requirements 4+ years of people leadership experienceExperience at a company that delivers social media management servicesExperience managing teams in digital content, reputation management, or local listings/SEOA track record of meeting SLAs, quality targets, and satisfaction goalsComfort carrying a sales quota and closing dealsStrong analytical skills, with the ability to use data to improve operations and make decisionsExcellent communication and leadership skillsProficiency with relevant platforms, such as social media management tools, reputation management software, and listings aggregators Preferred Experience in a high-growth or SaaS environmentExperience managing a P&L or cost center for managed servicesExperience scaling and training teams quickly while maintaining quality